Patrick Baker

• Increased project alignment with client objectives by facilitating collaborative workshops and discussions.
• Researched industry best practices to recommend innovative solutions tailored to client needs.
• Conducted risk assessments for client projects, providing insights to mitigate potential challenges.
• Analyzed market trends to identify growth opportunities for clients, informing strategic decisions.
• Delivered actionable recommendations, enhancing operational processes based on comprehensive analysis of client challenges.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

• Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
• Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
• Trained new technical trainers to promote consistency in customer service and quality.
• Interviewed potential participants to determine eligibility.
• Documented results from participant observations.
• Entered participant data into databases.
• Developed interview questions based on the position and company culture.
• Scheduled candidate interviews with hiring managers and other stakeholders.
• Reviewed resumes, applications, and other pertinent documents prior to interviews.
• Developed and implemented operational policies and procedures to improve efficiency.
• Created and managed annual operating budget for the department.
• Provided strategic direction to staff members in order to maximize productivity.
• Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
• Coordinated with other departments to ensure successful delivery of services.

• Provided spiritual leadership and guidance to church staff, members, and volunteers.
• Organized and facilitated weekly worship services, special events, and retreats.
• Developed strategic plans for short-term and long-term ministry goals.
• Recruited, trained, managed, evaluated, and provided pastoral care to staff members.
• Created a budget for the annual operating expenses of the church.
• Preached and ministered to members and congregation through multiple avenues of communication.
• Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
• Managed all aspects of ministry.
• Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
• Visited, counseled and prayed with church members to provide pastoral care.
• Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
• Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
• Liaised with church staff and ministry discuss church growth objectives.

• Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
• Offer specific training programs to help workers maintain or improve job skills.
  
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  
• Design, plan, organize and direct training for over 250+ Owner/Operators and leaders to elevate customer satisfaction, food safety, and quality.
  
• Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
  
• Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training
  
• Compiled data on company goals, department needs and employee training requirements.

▪ Served as a liaison for the customer cares program in Market Department
▪ Provided technical support/ solutions to customers
▪ Maintained a positive working relationship with the IT department
▪ Represented the voice of millions of guest throughout the Chick-fil-A brand to system experts.

• Documented customer interactions using the company's ticketing system.
• Responded to customer feedback, including compliments and complaints, via telephone and email.
• Collaborated with other departments to ensure that customers' needs were met accurately and in a timely fashion.

• Overseen profit effective portions of a 4 million and 5 million dollar business. Scheduling, Labor, Productivity and Food Cost.
• Leads and supervise up to 50-65 employees on a daily basis
  Ensures that all team members are in compliance with the company’s policies and procedures
• Ensured Food Safety was a priority for our team and guest.
  
• Maintains a positive working relationship while providing employees with direction and feedback.
  
• Communicates employee performance and/or violations to management for appropriate handling.