Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Ballance

Summary

I am looking for a job that i could work within the community I live in. I am very well versed when it comes to communication and working with others. I feel I could be a real asset to the Easton Utilities team. I have lived in Easton all of my life and love the community I live in. Whether it be sales or customer service those are two areas I am very strong in. Showing empathy during customer service is one of my strongest attributes. I am very passionate about customer satisfaction by delivering quality service and unparalleled. I also believe that i am a strong leader and very good at problem solving that would ensure my customers get the best resolutions to their problems.

Overview

16
16
years of professional experience

Work History

Premier Customer Service and Sales

AT&T Mobility
06.2017 - Current
  • Provided exceptional customer support during all stages of the sales cycle, resulting in repeat business and positive referrals.
  • Developed comprehensive training materials for new hires, reducing onboarding time and increasing productivity.
  • Actively participated in industry events and conferences to broaden professional network and gather valuable insights into emerging trends.
  • Analyzed market trends to identify new business opportunities and expand market share.
  • Implemented customized sales strategies tailored to individual clients, fostering long-term relationships.
  • While in management with AT&T I managed a staff of eight to ensure sales and service were top notch meeting our various sales goals and surpassing them.

Store Manager

GameStop
11.2008 - 06.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Through the years I trained different upcoming store managers and showed them the correct way to do such things as their store inventory, sales, hiring and utilizing the many steps of discipline with their employees.
  • Through my years as a Gamestop store manager I won many awards for both yearly sales and trade in comp.
  • There was a point where i was running both the Annapolis Riva and the Annapolis Mall Gamestop's at one time.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

High School Diploma -

Easton High School
Easton, MD
08.2000

Skills

  • Sales operations
  • Sales process optimization
  • Sales Reporting
  • Sales Training
  • Territory Management
  • Cross-selling techniques
  • Sales Coaching
  • Proficient with point of sale systems
  • Proficient with Microsoft word, Excell, spreadsheets and Powerpoint

Timeline

Premier Customer Service and Sales

AT&T Mobility
06.2017 - Current

Store Manager

GameStop
11.2008 - 06.2017

High School Diploma -

Easton High School

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Patrick Ballance