Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Quote
Timeline
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Patrick Bardsley

Patrick Bardsley

Knoxville,TN

Summary

I am a highly motivated and experienced individual who's passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.

I am a veteran business owner, entrepreneur and self-motivated hard-worker who is focused on assisting human beings, strengthening economies and building communities.

I have used my life experiences and translated them into a philosophy of combining humanitarianism with quality services and products to grow professionally while also engaging communities to support one another.

I have a strong managerial, sales and customer service background followed by my drive, determination and strong work ethic to propel the endeavors I'm involved in to the next-level. Through my efforts, I plan to use my talents and experiences to develop systems, strategies and processes that provide solutions that address many areas such as company growth, societal/cultural innovation, food insecurities and homelessness while promoting stronger, healthier and happier humans within our communities by way of a plethora of other initiatives and causes.

Overview

12
12
years of professional experience

Work History

Call Center Support Specialist

Kelly Services
09.2024 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Landscape Worker

Moments Notice Lawn & Landscaping
04.2020 - Current
  • Performed planting, watering, mulching, and edging of lawns.
  • Handled hedge, bush, and shrub trimming.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
  • Mowed lawns using self-propelled and riding mowers.
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Founder/Owner

GateWay Delivery
01.2017 - Current
  • Created organization's mission and vision statements for use by employees.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Managed financial, operational and human resources to optimize business performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Executive Director of Business Development

Hasty Waste
09.2018 - 06.2020
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.

E-Commerce Manager

Alumni Hall
07.2016 - 01.2017
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Helped find leading online retailers and platforms to connect with consumers.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Outside Sales Representative

Cape Reserve
03.2016 - 07.2016
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.

Sales Representative

AT&T
08.2015 - 02.2016
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Associate

Olympia Sports Inc.
08.2014 - 01.2015
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Kohl's
10.2013 - 06.2014
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Crew Member

Rotec Carpet Cleaning
03.2013 - 10.2013
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Performed specialty treatments on stains.
  • Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.

General Servers Assistant

Cheddars
07.2012 - 03.2013
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate in Political Science - American Government

Harvard University
Cambridge, MA
07-2025

High School Diploma -

Knoxville West High School
3300 Sutherland Ave.
05-2011

Skills

  • Sales closing
  • Administrative Oversight
  • Partnership Development
  • Social media control
  • Regulatory Compliance
  • Business Management
  • Budget Administration
  • Talent Development
  • Strategic project planning
  • Financial Management
  • Human Resource Management
  • Business Development

Accomplishments

  • Minority-Owned Business Owner Excellence Finalist Pinnacle Business Awards Hosted by Regions Bank (3 of 8 years in business)
  • Son Of The City Community Initiative title recipient by the City of Knoxville Government
  • Full Football Scholarship Recipient
  • State Championship Track Runner

Hobbies

  • Musical Artist/Producer
  • Youth Football Coach
  • Avid Sports Enthusiast
  • Philanthropy
  • Volunteering
  • Nature Exploring
  • Traveling
  • Billiards
  • Video Games
  • Faith Studies
  • Movies/TV
  • New Food Discovery
  • Walking/Running

Quote

"I'd rather make one dollar and help a billion people than make a billion dollars and help one person."
Patrick Bardsley

Timeline

Call Center Support Specialist

Kelly Services
09.2024 - Current

Landscape Worker

Moments Notice Lawn & Landscaping
04.2020 - Current

Executive Director of Business Development

Hasty Waste
09.2018 - 06.2020

Founder/Owner

GateWay Delivery
01.2017 - Current

E-Commerce Manager

Alumni Hall
07.2016 - 01.2017

Outside Sales Representative

Cape Reserve
03.2016 - 07.2016

Sales Representative

AT&T
08.2015 - 02.2016

Sales Associate

Olympia Sports Inc.
08.2014 - 01.2015

Sales Associate

Kohl's
10.2013 - 06.2014

Crew Member

Rotec Carpet Cleaning
03.2013 - 10.2013

General Servers Assistant

Cheddars
07.2012 - 03.2013

Associate in Political Science - American Government

Harvard University

High School Diploma -

Knoxville West High School

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