PATRICK BARGER
Grove City,PA
Summary
Driven Accounts Receivable/Credit/Collections Manager with 21 years of experience. Proven success in managing customer accounts and reducing past due balances by 25% and the DSO by 10. Dedicated and goal-driven with excellent motivational skills. Communicates well with other departments & encourages creativity within the staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Credit Manager
Highway Equipment Company
05.2022 - Current
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
Collections Manager
Mortgage Connect
05.2021 - Current
- Conducted investigations of customer accounts and payment histories for over 500 active customers
- Generated and emailed past due statements daily reducing past due balances by 10%
- Reviewed, researched and corrected discrepancies and customer concerns to build trust and confidence with clients
- Established procedures for collection of past due amounts for six lines of businesses
- Executed weekly aging reports to prioritize collection efforts among customers
- Processed monthly aging reports while creating financial packages for each line of business
- Worked daily with Accounts Receivable and Customer Service stressing team cohesion.
Accounts Receivable/Credit/Collections Manager
Spang & Company
10.2003 - 08.2020
- Assessed, calculated, and implemented new methods of monitoring outstanding receivables that resulted in savings of $120,000 per year
- Planned, scheduled, and executed monthly contact with all foreign customers which kept over 75% of them paying within terms while bringing in additional receivables of $500,000 per month
- Created and installed new procedures for processing over 500 credit card sales yearly that decreased bank fees by over $12,000
- Communicated and worked weekly with over 20 distributors which generated sales increases of $50,000 per week and also reduced past due aging by $100,000
- Completed daily cash report for all transactions in regards to 24 bank accounts to show daily working capital and presented it to the President, CFO, Controller, and Finance Manager for forecasting
- Invented and monitored closely a program in which RMA's were processed quickly and efficiently which reduced short payments by 25%
- Worked closely with three collection agencies on balances over 90 days which allowed us to recoup over 90% of potential bad debt write-offs
- Contacted daily over 30 past due customers which allowed us to keep our yearly bad debt total consistently under $50,000
- Consistently worked with staff of two to ensure that over 40 payments were applied properly and that a minimum of 25 collection calls were made daily
- Backed up the Finance Manager approving and processing over 25 wire transfers per week
- Investigated and resolved short paid invoices due to many deduction issues by contacting customers, customer service, engineering, and shipping resulting in 90% of invoices with discrepancies being paid within a week or the related credit invoice supplied to the customer
- Worked with the Industrial and Financial Systems ERP/EAM software program and was part of the testing process in regards to platform updates.
Education
Bachelor of Science - Business Administration
Robert Morris University
12.1989
Skills
- Attention to Detail
- Communication
- Planning
- Organization
- Problem-Solving
- Flexibility
- Teamwork
- Responsibility
- Perseverance
- Critical Thinking
Credit Reports
Fraud understanding
Application Review
Policy Development
Client Relationship Management
Timeline
Credit Manager
Highway Equipment Company
05.2022 - Current
Collections Manager
Mortgage Connect
05.2021 - Current
Accounts Receivable/Credit/Collections Manager
Spang & Company
10.2003 - 08.2020
Bachelor of Science - Business Administration
Robert Morris University
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