Summary
Overview
Work History
Education
Skills
Timeline
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PATRICK BASDEN

PATRICK BASDEN

Indianapolis,UNITED, United States

Summary

. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

HVAC Installer

AE Mech
01.2021 - 03.2023
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Installed components to improve HVAC system performance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Operated portable metal-working tools or welding equipment to fabricate, assemble, and install ductwork and chassis parts.

Help Desk Consultant

Barnes And Nobles Bookstore
10.2020 - 07.2021
  • Analyzed and reported performance levels to company higher-ups
  • Demonstrated a strong understanding of positive HR practices
  • Maintained meticulous work-logs and notified supervisors of progress and setbacks
  • Liaised with customers recommending special products aligning with their needs
  • Executed up-selling strategies, encompassing recommendation of complementary purchases.
  • Logged support tickets and closed when issues were resolved.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as Software and Software.
  • Configured hardware and granted system permissions to new employees.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Maximized use of hardware and software by training users and interpreting instructions.

Ambassador

IvyTech Community College
01.2018 - 08.2019
  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Smoothed registration processes, offered technical support and organized paperwork
  • Worked in accordance with company values to achieve future goals
  • Developed activities and integrated technology to diversify instruction
  • Recorded student documentation
  • Retailer at
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.

Security Guard

Trident Eagle
06.2017 - 01.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.

Department Manager

Kroger
01.2016 - 06.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Security Officer

Security Enforcement
05.2014 - 01.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.

Education

Associate Of Applied Science - Cloud Technologies

Ivy Tech Community College
Indianapolis, IN

Bachelor Of Science - Cybersecurity

Western Governors University

Google IT Support Specialist , Coursera -

Technical Support Fundamentals, Courseara -

Skills

  • Decision Making
  • Adaptability
  • Customer Service
  • Ability to Work Under Pressure
  • Fast Learner
  • Ability to Work in a Team
  • Communication Skills
  • Microsoft Office
  • Critical thinking and problem solving
  • IT Support
  • Computer Literate
  • Technology
  • Enhancement
  • Control Optimization
  • Organizational Systems
  • Customer Satisfaction
  • Conflict Resolution Tactics
  • Operational Efficiency
  • Blueprints and Specifications
  • Work Scheduling
  • Technical Troubleshooting

Timeline

HVAC Installer

AE Mech
01.2021 - 03.2023

Help Desk Consultant

Barnes And Nobles Bookstore
10.2020 - 07.2021

Ambassador

IvyTech Community College
01.2018 - 08.2019

Security Guard

Trident Eagle
06.2017 - 01.2018

Department Manager

Kroger
01.2016 - 06.2017

Security Officer

Security Enforcement
05.2014 - 01.2016

Associate Of Applied Science - Cloud Technologies

Ivy Tech Community College

Bachelor Of Science - Cybersecurity

Western Governors University

Google IT Support Specialist , Coursera -

Technical Support Fundamentals, Courseara -

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PATRICK BASDEN