Patrick Bashi
OCS Green Brands
WORCESTER,MA
1
Language
26
years of professional experience
Experienced and adaptable professional with a long background in supervision, records management, and service-focused roles. Brings strong attention to detail, teamwork, and problem-solving. Ready to support laboratory operations, maintain quality standards, and contribute to efficient daily workflow.
Work History
Laboratory Technician
2 Months- Operated analytical equipment to support routine product testing and verification.
- Prepared laboratory samples for testing, following quality assurance and safety procedures.
- Recorded test results accurately in laboratory documentation and tracking systems.
- Maintained clean workspaces and sanitized tools to meet contamination-control standards.
- Monitored inventory levels for reagents, consumables, and testing supplies.
- Assisted with troubleshooting equipment issues and reporting process irregularities.
- Inspected samples for consistency, labeling accuracy, and specification compliance.
Sales Associate
8 Months- Processed sales transactions accurately through point-of-sale systems.
- Assisted customers with product selection and resolved inquiries using active listening.
- Maintained organized merchandise displays to support store presentation and accessibility.
- Updated customer records and order details with attention to accuracy.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
10 Months- Answered inbound calls, routed housing inquiries, and provided clear guidance on available community resources.
- Explained program eligibility requirements and supported clients through application steps.
- Scheduled appointments and coordinated follow-up communication with applicants, tenants, and service staff.
- Processed client intake forms and maintained accurate records for housing assistance services.
Meals-on-Wheels Driver
9 Months- Delivered meals along assigned routes while maintaining punctual, reliable service for homebound older adults.
- Followed safe food-handling procedures and maintained temperature integrity during transport.
- Completed courtesy wellness checks and reported client concerns to program staff promptly.
- Inspected vehicle condition before trips and documented maintenance issues for timely resolution.
- Navigated daily delivery schedules efficiently using route instructions and dispatch communication.
- Assisted clients with courteous doorstep service while preserving confidentiality and dignity.
- Recorded delivery confirmations and service exceptions accurately for program tracking.
- Adapted to route changes, substitute stops, and scheduling updates with minimal supervision.
- Handled emergency situations calmly and professionally, taking appropriate action as needed for the well-being of clients served by the program.
- Adhered to strict privacy guidelines when handling client information, maintaining professionalism at all times.
Assistant Supervisor
18 Years 4 Months- Supervised youth services staff and coordinated daily unit operations to maintain a safe, structured environment.
- Trained new staff on behavior management, emergency procedures, and facility expectations.
- Coordinated staff schedules, coverage, and assignments to support continuous program operations.
- Monitored incident reports, case records, and shift documentation for accuracy and policy compliance.
- Reviewed youth behavior concerns and guided interventions aligned with treatment and safety plans.
- Communicated with counselors, probation staff, and supervisors to resolve issues and support service delivery.
- Enforced departmental rules, security procedures, and corrective actions to maintain order and accountability.
- Evaluated workflow challenges and implemented process improvements to strengthen team efficiency and consistency.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
File Clerk
1 Year 1 Month- Organized confidential records for quick retrieval, supporting accurate claims and member service workflows.
- Streamlined paper and electronic filing processes to improve document accuracy and access speed.
- Reviewed incoming documents, routed materials to proper departments, and maintained complete file integrity.
- Trained new clerical staff on filing standards, indexing procedures, and records confidentiality practices.
Personnel Administration Specialist
2 Years 5 Months- Reviewed personnel actions for compliance with Army regulations and administrative standards.
- Coordinated awards, evaluations, and correspondence to support timely personnel processing.
- Managed personnel records, ensuring accuracy for promotions, assignments, and separation actions.
- Processed strength management updates using military HR systems and roster controls.
- Maintained confidential service records and corrected discrepancies in personnel data.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Managed leave requests efficiently, balancing both employee needs and operational requirements.
- Responded to employee inquiries regarding benefits and other HR topics.
Education
Criminal Justice - Criminal Justice
- Relevant Coursework: Personnel Administration Course
- Criminal Justice Couurse
Skills
Analytical equipment operation
Sample preparation
Laboratory documentation
Lab equipment maintenance
Microscopy
Lab result interpretation
Laboratory safety
Safety compliance
Accomplishments
- Supervised team of [6+] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with team work.
Languages
Swahili
Native or Bilingual
Timeline
Laboratory Technician
OCS Green Brands
01.2026 - 03.2026Read More
Sales Associate
Moxie Marketing Services LLC
03.2025 - 11.2025Read More
Customer Service Representative
Central Massachusetts Housing Alliance
02.2024 - 12.2024Read More
Meals-on-Wheels Driver
Elder Services of Worcester
02.2023 - 11.2023Read More
Assistant Supervisor
Department Of Youth Services
03.2003 - 07.2021Read More
File Clerk
Fallonhealth
01.2002 - 02.2003Read More
Personnel Administration Specialist
United States Army
01.2000 - 06.2002Read More
Fayetteville Technical Community College
Criminal Justice from Criminal Justice
Read More