Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Bearden

Richardson

Summary

Dynamic sales professional with extensive experience at Home Depot, excelling in customer relationship management and upselling strategies. Proven track record in training teams and resolving complaints, enhancing customer satisfaction. Skilled in inventory management and performance evaluation, consistently driving sales growth and fostering a collaborative work environment.

Overview

23
23
years of professional experience

Work History

Pro Account Sales Associate

Home Depot, USA
Dallas
10.2021 - Current
  • Provide Pro customers with excellent service
  • Is knowledgeable about products and services offered by The Home Depot
  • Resolved customer issues and recovers customers
  • Assessed customer needs and offers additional products or services, as appropriate
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Produced and developed sales leads
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Placed special orders or called other stores to find desired items.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.

Pro Desk Supervisor

Home Depot, USA
Dallas
12.2016 - 09.2021
  • Trained new staff on customer service standards and product knowledge.
  • Resolved customer complaints promptly, enhancing customer satisfaction.
  • Supervised daily operations and ensured adherence to company policies.
  • Conducted regular team meetings to discuss goals and performance expectations.
  • Implemented process improvements to streamline workflow and efficiency.
  • Collaborated with management on store promotions and merchandising strategies.
  • Resolved escalated customer complaints in a professional manner.
  • Monitored and evaluated staff performance to ensure quality customer service was provided.
  • Adhered to company policies and procedures when dealing with customers or staff members.
  • Trained new employees on customer service protocols, policies, and procedures.
  • Provided guidance and direction to team members when needed.
  • Participated in monthly meetings with other supervisors to discuss progress and any issues.
  • Supervised front desk operations, enabling Customers to receive superior customer service.

Plumbing/Millworks Supervisor

Home Depot, USA
Dallas
10.2015 - 11.2016
  • Supervised daily operations to ensure smooth workflow and productivity.
  • Trained new employees on company policies and operational procedures.
  • Monitored inventory levels and organized stock replenishment processes.
  • Conducted regular safety inspections to maintain compliance with industry standards.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Performed weekly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Seasonal Garden Supervisor

Home Depot, USA
Dallas
09.2010 - 10.2015
  • Managed inventory levels, restocking products to maintain optimal availability.
  • Trained new staff on garden care techniques and customer service practices.
  • Organized merchandise displays to enhance product visibility and attractiveness.
  • Coordinated with suppliers to order plants and gardening materials efficiently.
  • Conducted regular inspections of garden tools and equipment for safety compliance.
  • Delegated work to staff, setting priorities and goals.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Established and enforced procedures and work standards, promoting team performance and safety.

Lawn and Garden Associate

Home Depot, USA
Dallas
06.2008 - 08.2010
  • Assisted customers in selecting appropriate plants and gardening supplies.
  • Operated tools and equipment for plant care and landscape maintenance.
  • Provided expert advice on pest control and disease management for plants.
  • Organized inventory to ensure stock availability and efficient retrieval.
  • Educated customers on soil types, fertilizers, and proper watering techniques.
  • Organized seasonal displays including plants, fertilizers, mulch, potting soils.
  • Cleaned up spills quickly using appropriate cleaning supplies.
  • Conducted regular inspections of outdoor displays to ensure neatness and accuracy of pricing labels.
  • Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
  • Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
  • Disposed of hazardous materials according to local regulations.
  • Assisted customers in selecting appropriate lawn and garden products for their needs.

Area Sales and Merchandising Manager

Retail Plant Services
Addison
03.2002 - 04.2008
  • Collaborated with cross-functional teams to design engaging visual displays.
  • Managed inventory levels to optimize product availability and reduce stockouts.
  • Trained and mentored team members on effective merchandising techniques.
  • Oversaw the execution of seasonal merchandising plans across multiple locations.
  • Coordinated with suppliers to ensure timely delivery of merchandise and materials.
  • Trained, supervised and evaluated staff to optimize their performance levels.
  • Assisted in developing visual displays for stores according to corporate guidelines.
  • Conducted regular visits to stores in order to monitor stock levels, customer service standards and employee engagement.
  • Attended trade shows, conferences, seminars and other networking events related to the industry.
  • Organized special events such as trunk shows or pop-up shops as part of promotional activities.
  • Increased sales through targeted merchandising plans and stocking of desirable inventory.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.

Education

High School Diploma -

L.V. Berkner HS
Richardson, TX
05-2000

Some College (No Degree) - Nursing Science

North Central Texas College
Corinth, TX

Skills

  • Customer relationship management
  • Sales techniques
  • Product knowledge
  • Upselling strategies
  • Inventory management
  • Complaint resolution
  • Team leadership
  • Training and development
  • Performance evaluation
  • Problem solving
  • Time management
  • Conflict resolution
  • Inventory control
  • Excellent communication skills
  • Client account management
  • Exceptional customer service
  • Multi-tasking strength
  • Product guidance
  • Verbal and written communication
  • Shipment processing
  • Written and oral communication skills
  • Complex Problem-solving
  • Order processing
  • Problem-solving
  • Point of sale operation

Accomplishments

  • Diamond Homer Customer Service Award
  • Product Knowledge Expert Certificates in All Departments
  • Forklift Certification

Timeline

Pro Account Sales Associate

Home Depot, USA
10.2021 - Current

Pro Desk Supervisor

Home Depot, USA
12.2016 - 09.2021

Plumbing/Millworks Supervisor

Home Depot, USA
10.2015 - 11.2016

Seasonal Garden Supervisor

Home Depot, USA
09.2010 - 10.2015

Lawn and Garden Associate

Home Depot, USA
06.2008 - 08.2010

Area Sales and Merchandising Manager

Retail Plant Services
03.2002 - 04.2008

High School Diploma -

L.V. Berkner HS

Some College (No Degree) - Nursing Science

North Central Texas College

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