Summary
Overview
Work History
Skills
Timeline
Generic

PATRICK BELL

Albuquerque,NM

Summary

Project Coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects in a timely manner. Manager Sales Strategies | Inventory Audits | Training | HR | Operations | Customer Relations. Highly skilled leader with a passion for leading, training, coaching, and developing employees to guarantee the success of the company. Notable successes have combined deep knowledge of business operations, marketing and sales strategies with superior customer engagement. Proven team leader who mentors future sales leaders by assessing the key indicators that support alliances to deliver streamlining and efficiency opportunities.

Overview

26
26
years of professional experience

Work History

Project Coordinator

ADT Solar
Albuquerque, NM
07.2023 - 05.2024
  • Assessed, monitored and reported on work progression.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Liaised between departments, vendors and clients to monitor projects.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Managed portfolio of projects to drive on-time deliverables.
  • Used control tools to update and monitor project schedules.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Maintained project documentation to drive transparency with various departments.
  • Obtained building and electrical permits for PV solar projects. Scheduled site visits, installs and inspections with permitting and utility authorities.
  • Received and submitted payments for fees and accurately tracking amounts, issuing receipts and updating computer systems.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Verified document authenticity to process license application.
  • Assembled photographs with printed license information to produce completed documents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Submitted electrical diagram and construction revisions to the design department to implement into the plans.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Provided technical support to customers when needed.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Worked closely with authorities to obtain permits and resolve site issues.
  • Coordinated phases of construction projects from inception to completion.

Customer Advocate/Contract Verification

ADT Solar
Albuquerque, NM
08.2022 - 05.2024
  • Review new projects and verify the accuracy and completion of all contract and financial submissions.
  • Work with ADT’s approved lenders to help customers obtain financing approval. (This includes obtaining titles, deeds, and other stipulations as requested by the lender)
  • Verify the accuracy and completion of all required contracts and documents.
  • Review site visit photos and determine completion of the new contract package.
  • Update project information in Salesforce accurately.
  • Review photos of the work site to confirm all needed photos are received for designs to be complete.
  • Work with field operations, design, sales, and the customer to verify the Scope of Work and ensure it is included in the contract documents.

Customer Experience Account Manager

Sunpro Solar
Albuquerque, NM
03.2022 - 08.2022
  • Serve as the liaison and customer advocate with a focus on improving the customer experience, performing all "Welcome Calls"to new ADT Solar customers.
  • Maintain accurate customer records, provide regular updates, respond to inquiries, and address any client concerns in a timely manner.
  • Monitor and manage customer project performance.
  • Collaborate with internal departments to ensure they fulfill all customer requests.
  • Ensure customer satisfaction and retention by understanding what customers want and how to meet their needs.
  • Make decisions about how to handle customer concerns or requests and resolve customer complaints.
  • Track customer feedback and prevent additional issues by recommending process and product improvements.
  • Provide consistent, honest updates to your customers.
  • Drive customer retention, reduce churn, and increase customer satisfaction.
  • Map the customer journey and identify opportunities to proactively intervene on the client's behalf.

Solutions Manager

Verizon
Albuquerque, NM
10.2009 - 02.2021
  • Directed and supervised employees engaged in sales, audited inventory, reconciled cash receipts, and resolved customer escalations
  • Effectively managed store operational risk in efforts to reconcile variances, keep costs down and maintain efficiency
  • Identified performance gaps, then partnered with team members to create and implement action plans
  • Inspired and motivated the team to meet and exceed sales metrics
  • Closely monitored sales and service activities to ensure that both consumer and business accounts received satisfactory service and quality goods
  • Utilized team building skills to drive productivity
  • Demonstrated strong communication skills for negotiating, coaching, motivating, managing team conflicts, and building trust within the team and with the customers.

General Manager

Alltel Communications/Verizon
Albuquerque, NM
09.2002 - 10.2009
  • Managed staff, hired, and trained new employees, and scheduled employee hours
  • Planned and directed staffing, training, and performance evaluations to develop and meet sales objectives
  • Reviewed operational records and reports to project sales and determine profitability
  • Conducted store sales strategies, coached and trained employees on how to effectively and consistently meet all sales metrics
  • Evaluated store layout and displays to simplify customer shopping and promote products
  • Planned quarterly after hours team building outings to promote employee appreciation, to create a healthy team culture, and to drive motivation.

Senior Analyst

Alltel Communications
Albuquerque, NM
09.2001 - 09.2002
  • Traveled the western region to perform compliance audits at various store locations
  • Installed framework for new processes to drive consistency across the enterprise
  • Trained, guided, and supported the district and general management teams, along with the sales representatives and the customer service reps
  • Identified operational inefficiencies and developed solutions
  • Utilized strong analytical and problem solving skills
  • Maintained positive relationships with management, contractors, vendors and personnel.

Operations Specialist, Sales and Service Rep

Alltel Communications
Albuquerque, NM
06.1998 - 09.2001
  • Customer service, billing, problem solving, and sales representative
  • Troubleshooting, repair and equipment diagnostics.

Skills

  • Sales Techniques
  • Performance Evaluations
  • Team Leadership
  • Hiring and Training
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Training and Development
  • Employee Development
  • Problem Resolution
  • Verbal and Written Communication
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Issue and Conflict Resolution
  • Time Management
  • Efficient and Detail-Oriented
  • Schedule Management
  • Customer Management
  • Regulatory Compliance
  • Multiple Priorities Management
  • Task Prioritization
  • Project Coordination
  • Data Collection
  • Project Lifecycle

Timeline

Project Coordinator

ADT Solar
07.2023 - 05.2024

Customer Advocate/Contract Verification

ADT Solar
08.2022 - 05.2024

Customer Experience Account Manager

Sunpro Solar
03.2022 - 08.2022

Solutions Manager

Verizon
10.2009 - 02.2021

General Manager

Alltel Communications/Verizon
09.2002 - 10.2009

Senior Analyst

Alltel Communications
09.2001 - 09.2002

Operations Specialist, Sales and Service Rep

Alltel Communications
06.1998 - 09.2001

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PATRICK BELL