Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Beverly

Denham Springs ,Loisiana

Summary

Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

Work History

Service Advisor

Matt Bowers
07 2024 - Current
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Service Manager

All Star Kia
01 2020 - 07 2024
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Analyzed service reports to identify areas of improvement.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Line Production Manager

CarMax
07 2012 - 01 2020
  • Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
  • Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Implemented quality control measures, consistently meeting or exceeding product specifications and customer expectations.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.

Education

Bachelor's - General Studies

University of Louisiana at Monroe
05.2012

Skills

  • Shipping procedures understanding
  • Strategic planning
  • Staff Management
  • Business Development
  • Business planning
  • Budgeting
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • PPE Compliance
  • Self-Motivated
  • Decision-Making
  • Excellent Communication
  • Teambuilding
  • Flexible and Adaptable

Timeline

Service Advisor

Matt Bowers
07 2024 - Current

Service Manager

All Star Kia
01 2020 - 07 2024

Line Production Manager

CarMax
07 2012 - 01 2020

Bachelor's - General Studies

University of Louisiana at Monroe

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Patrick Beverly