CRM
Patrick Bigirimana
Banker Teller
Seattle,WA
Summary
Customer-oriented Banking Officer offering 5 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.
Seasoned Banking Officer with 2 years of comprehensive experience monitoring operations for correct accounting procedures and overseeing product sales activities. Commended for establishing and maintaining relationships with customers to achieve branch performance goals. Expertise in examining existing accounts for financials and implementing sales activities to meet branch objectives.
Successful investment banking professional with history of bringing about exceptional results in high-volume environments with demanding objectives.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Agency Banking Officer
ECOBANK Rwanda PLC
02.2019 - 07.2023
- Conducted detailed financial analyses to determine creditworthiness of potential borrowers, reducing default rates significantly.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Provided exceptional customer service, resulting in a high retention rate among existing clients.
- Improved branch performance through effective staff training and development initiatives.
- Enhanced client relationships with personalized financial advice and product recommendations.
- Developed tailored investment strategies for clients, helping them achieve their short-term and long-term financial goals.
- Managed risk effectively by monitoring account activity and conducting thorough customer due diligence.
- Implemented innovative marketing strategies that increased brand awareness and attracted new customers to the bank''s products and services.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
Customer Service Representative
EQUITY BANK Rwanda PLC
11.2016 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Economics
University of Lay Adventist of Kigali
Kigali-Rwanda 05.2001 -
Skills
Business Development
undefinedAccomplishments
- In 2019,i obtained $ 300,000 of investment capital.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved successful IPO for EQUITY Rwanda Plc
Software
Microsoft Power Bi
Timeline
Agency Banking Officer
ECOBANK Rwanda PLC
02.2019 - 07.2023
Customer Service Representative
EQUITY BANK Rwanda PLC
11.2016 - 12.2018
Bachelor of Arts - Economics
University of Lay Adventist of Kigali
05.2001 -
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