Patrick Bigirimana

Field Officer

AMERICAN REFUGEE COMMITTEE (ARC) (UNHCR)

Kigali, Rwanda

06.2018 - 09.2022

Collected feedback from beneficiaries regarding their experience with the organization's services.
Ensured adherence to safety protocols during field visits.
Provided direct services such as client intake, case management, assessments, referrals.
Responded promptly to customer inquiries via phone, email or in-person contact.
Participated in team meetings to discuss client cases and develop strategies for successful integration into the community.
Developed and implemented community outreach initiatives to build relationships with local organizations and stakeholders.
Assisted in developing funding proposals for programs designed to support refugee populations.
Attended conferences and seminars related to refugee rights and advocacy efforts.
Answered telephone inquiries from potential clients seeking assistance with resettlement processes.
Educated clients about their rights under U.S law regarding employment opportunities, housing options, healthcare access.
Assisted in the orientation of newly arrived refugees, providing information about local resources and services.
Provided direct case management services to clients, including needs assessment, goal setting, service planning, monitoring progress, and referrals.
Coordinated transportation for clients by arranging rides or scheduling appointments with volunteer drivers.
Visited homes of clients regularly in order to assess living conditions and provide support when needed.
Organized activities such as language classes, job readiness workshops, health screenings, and recreational events for refugee families.
Facilitated group discussions among participants in order to identify challenges faced by refugees.
Provided translation services between English-speaking staff members and non-English speaking clients.
Collaborated with other resettlement agencies to coordinate services for clients across multiple jurisdictions.