Patrick Boggini
Tigard,OR
Summary
Dynamic Marketplace Supply Chain and Operations Manager. Skilled in relationship building, team management, and problem-solving to foster collaboration and improve supply chain performance. Skilled in driving team collaboration and delivering results by adapting to changing needs. Adept at process improvement and transition management. Expertise in enhancing operational efficiency and driving strategic supply chain performance. Reliable and resourceful with strong leadership and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Marketplace Supply Chain Manager
Nike
Beaverton, OR
06.2015 - Current
- Lead cross-functional team to enhance supply chain processes and improve operational efficiency.
- Analyzed key metrics to drive continuous improvement and informed decision-making.
- Supervised as many as 20 staff members tasked with setting delivery forecast, supplying reports, ensuring on time delivery and order management excellence.
- Developed hiring and training programs for new team members, enhancing skills development and employee retention rates within the department.
- Lead multiple cross functional meetings to ensure collaboration and quick problem resolution.
- Collaborated with sales and planning teams to develop integrated planning processes, improving overall business performance.
- Built exceptional rapport with accounts to ensure quick problem resolution, on time delivery and business growth.
Golf Customer Service Manager
Nike
Beaverton, OR
01.2007 - 06.2015
- Led customer service team to exceed satisfaction goals through effective coaching and training.
- Collaborated with cross-functional teams to streamline operations and resolve complex issues.
- Initiated process improvements that reduced response times and increased overall efficiency.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed order book, to ensure on time delivery and no aging orders.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Implemented networking program to help team members identify and reach career goals.
- Implemented call monitoring system to maintain high standards of service for inbound 800 line.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Improved team morale by establishing recognition program for exceptional customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Golf Regional Service Manager
Nike
Beaverton, OR
09.2002 - 12.2006
- Led regional service operations to enhance customer satisfaction and brand loyalty.
- Developed training programs for customer service reps, to improve product knowledge and customer engagement.
- Implemented region based call routing system, which reduced customer wait time and routed accounts to correct service rep.
- Analyzed service metrics to identify trends and drive strategic initiatives for operational excellence.
- Evaluated employee performance and provided constructive feedback to improve performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Golf Customer Service Rep
Nike
Beaverton, OR
02.2002 - 08.2002
- Resolved customer inquiries via phone and email to enhance satisfaction.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Assisted team members in troubleshooting complex customer issues to ensure timely resolutions.
- Produced reports to analyze order book health for over 400 accounts.
- Partnered with 4 sales reps to ensure accounts received on time orders.
- Managed accounts crested apparel orders to ensure added value and quality product.
Education
Some College (No Degree) - Journalism And Mass Communication
San Jose State University
San Jose, CAAssociate of Arts - Journalism And Mass Communication
San Jose City College
San Jose, CASkills
- Supply chain management
- Forecasting accuracy
- Staff management
- Relationship building
- Excel, SAP, Cognos, One V experience
- Problem-solving
- Excellent communication
- Team management
Timeline
Marketplace Supply Chain Manager
Nike
06.2015 - Current
Golf Customer Service Manager
Nike
01.2007 - 06.2015
Golf Regional Service Manager
Nike
09.2002 - 12.2006
Golf Customer Service Rep
Nike
02.2002 - 08.2002
Associate of Arts - Journalism And Mass Communication
San Jose City College
Some College (No Degree) - Journalism And Mass Communication
San Jose State University