Accomplished in emergency management and law enforcement operations, my career spans roles from a Public Safety Dispatcher to emergency management. Skilled in strategic planning and effective communication, I excel in high-pressure environments, demonstrating a proven track record of enhancing operational efficiency and team collaboration.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City Of Bartlett, TN
Bartlett, TN
12.1982 - 07.1983
Monitored and managed communications on a four-channel radio system for a mid-sized suburban community
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Monitored status of inmates housed at city jail.
Volunteer Firefighter
City Of Arlington
Arlington, TN
12.1982 - 01.1989
Operated hoses, pumps, ladders and other firefighting equipment to carry out basic firefighting operations.
Prepared maps and pre-attack fire response plans to increase preparedness and improve response times/efficiency.
Fire Photographer
Memphis Fire Department
Memphis, TN
07.1983 - 07.1984
Documented activities of the Memphis Fire Department through still photography, including incident responses, training, community events, and other functions.
Preserved chain of custody for photographs determined to be of evidentiary value.
Law Enforcement Specialist
United States Air Force
England AFB, LA
08.1984 - 07.1987
Honor graduate from both Basic Military Training and the USAF Law Enforcement Academy (Lackland AFB, TX).
Performed basic law enforcement/police functions for the USAF at England AFB, LA., to include mobile patrols; incident response; initial investigation of crimes; traffic enforcement; documentation of events; interviewing subjects, victims, and witnesses; detention and arrest of suspects and persons of intnerest; preservation of evidence; court testimony; etc.
Conduct gate operations, to include screening for entry, inspection of vehicles, operation of barriers and other security equipment, etc.
Trained in operation of semi-automatic handgun and M-16 rifle (marksman on both), shotgun, grenade launcher, and .50 caliber machine gun.
Discharged one year early under Palace-Chase Program, under Honorable Conditions.
Ambulance Driver/EMT-B
Medic Ambulance Service
Memphis, TN
03.1988 - 12.1988
Drove/Operated a Type-II ambulance safely under routine and emergency conditions.
Provided emergency medical treatment to patients consistent with my level of training and certification.
Maintained appropriate documentation related to patient care and provided same to hospitals as appropriate.
Police Officer I/II
Memphis Police Department
Memphis, TN
12.1988 - 08.1993
Performed basic police functions for a large metropolitan city, to include patrol of assigned ward(s) for the deterrence, detection and interdiction of crimes.
Answered routine and emergency calls for help from citizens and business owners. Demonstrated sound judgment while under pressure, including under life-threatening situations, to maintain safety of people and property.
Conducted preliminary investigations at crime scenes, to include interviews and interrogations of complainants, subjects, victims, and witnesses.
Apprehended offenders and processed them into the city jail facility. Prepared and issued summonses, citations, and other legal documents to offenders.
Maintained proficiency with required weapons and equipment. Operated a police vehicle under routine and emergency conditions.
Coordinated scene operations with numerous outside agencies and organizations.
Operations/Planning Officer (Volunteer - PT)
Fayette County Emergency Management Agency
Somerville, TN
03.1990 - 08.1993
Developed emergency operations plans for Fayette County (suburban county next to Memphis).
Acted as Emergency Operations Center Coordinator during emergencies within the county.
Developed a long-range development plan for fire protection for Fayette County.
Assisted 9-1-1 Coordinator with determinations of appropriate fire response solutions during country numbering process.
Responded to various incidents that evolved beyond simple law enforcement and/or fire service response.
Police Officer I/II/III
Metropolitan Nashville Police Department
Nashville, TN
08.1993 - 11.2003
Performed basic police functions for a large metropolitan city, to include patrol of assigned zone(s) for the deterrence, detection and interdiction of crimes.
Answered routine and emergency calls for help from citizens and business owners. Demonstrated sound judgment while under pressure, including under life-threatening situations, to maintain safety of people and property.
Conducted preliminary investigations at crime scenes, to include interviews and interrogations of complainants, subjects, victims, and witnesses.
Apprehended offenders and processed them into the city jail facility. Prepared and issued summonses, citations, and other legal documents to offenders.
Maintained proficiency with required weapons and equipment. Operated a police vehicle under routine and emergency conditions.
Coordinated scene operations with numerous outside agencies and organizations.
1997-1999: Assigned to departmental Forensics Unit and performed analyses on handwriting and social media presence.
1999-2003: Field Training Officer (PIII) responsible for providing new cadets with the "on the street" portion of their training.
2000-2003: Member of Metro SWAT departmental tactical team as Tactical Operator/Medic.
Law Enforcement/Emergency Mgmt Planner
Tennessee Emergency Management Agency
Nashville, TN
11.2003 - 11.2007
Served as the chief liaison to the state's law enforcement community for the agency, and performed a variety of coordination functions for law enforcement agencies across the state.
Developed law enforcement response plans for general emergencies and special events (e.g., Governors Inaugurations, visits by dignitaries, etc.).
Assisted with the development and integration of Geographic Information System (GIS) capability within the agency.
Operated as the lead Intelligence Officer during State EOC activations, maintaining agency situational awareness of what was going on at the sites of emergency incidents.
Emergency Management Planner
Delaware Emergency Management Agency
Smyrna, DE
01.2008 - 03.2010
Developed emergency operations plans, continuity of government plans, and continuity of operations plans for the State of Delaware, and assisted the counties in the development of allied plans.
Conducted planning sessions with a variety of different agencies and organizations involved in emergency response to incidents within the state.
Prepared and delivered briefings, lectures, presentations and training programs to diverse audiences, using a variety of equipment, techniques and methodologies.
Served in a variety of capacities during activations of the State Emergency Operations Center.
Sale Associate - Yellowstone National Park
Yellowstone Association
Old Faithful, WY
05.2010 - 10.2010
Recommended and sold books, pamphlets, and other educational materials to park visitors based on their stated goals/objectives/desires
Maintained appropriate stock levels of books, pamphlets, and other informational material, and ordered replacements when necessary; Kept Old Faithful prediction board up to date.
Provided information and guidance to park visitors regarding park operations, history, cultural and scientific issues, and other topics related to the park; Was the store’s “go to” person on park history.
Performed daily store operations, including operating complex cash register, reconciling register at close of business, preparing bank deposits, compiling daily sales reports, maintaining inventory, etc. Operated Point of Sale system for parkwide bookstore.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Resident Coordinator (Summers Only)
Xanterra Parks And Resorts
Yellowstone National Park, WY
05.2011 - 10.2013
Supervised 250+ personnel in employee residence; maintained safe living/recreating environment.
Provided guidance, education, and enforcement of organizational rules and policies, as well as relevant state and federal laws and park regulations.
Worked with security officers and NPS law enforcement rangers with respect to investigation of criminal activity, interpersonal conflict resolution, etc.; Assisted with crowd and traffic control during incidents
Provided information to employees and the general public regarding recreational opportunities, park facilities, trails, park policies and regulations, etc.
U.S. Park Ranger (Summers Only)
National Park Service
Yellowstone National Park, WY
04.2014 - 10.2019
Greeted visitors to the park, verified validity of access passes/sold passes, provided detailed directions and guidance regarding park history, features, and regulations as required, etc.
Operated complex cash register and accounting system, accounted for campsite fees, reconciled register at close, prepared deposits, sales reports, etc., in accordance with NPS and U.S. Government policies.
Operated park backcountry offices, to include providing orientation to hikers/campers, accounting for campsite fees, sold fishing and boating permits, etc., imparting knowledge of the park’s backcountry trail and campsite system, etc.
Provided assistance with emergency operations, to include traffic and crowd control.
Assisted with the training and oversight of new and itinerant/transient employees and volunteers.
Conducted patrols of backcountry areas of the park to ensure compliance with park rules and regulations.
(This applies to 2015, 2016, 2018, and 2019 only)
Security Cast Member
The Walt Disney Corporation - WDW
Walt Disney World, FL
01.2024 - Current
Security Blues Unit
Education
Emergency Medical Tech - Paramedic Program
Shelby State Community College
Memphis, TN
1988
Bachelor of Professional Studies - Public Administration
Memphis State University
Memphis, TN
1992
MBA - Information Technology
Middle Tennessee State University
Murfreesboro, TN
2004
Skills
Emergency Operations/Emergency Management
Law Enforcement Tactical Operations
Writing
Certification
Adult/Infant CPR
Timeline
Security Cast Member
The Walt Disney Corporation - WDW
01.2024 - Current
U.S. Park Ranger (Summers Only)
National Park Service
04.2014 - 10.2019
Resident Coordinator (Summers Only)
Xanterra Parks And Resorts
05.2011 - 10.2013
Sale Associate - Yellowstone National Park
Yellowstone Association
05.2010 - 10.2010
Emergency Management Planner
Delaware Emergency Management Agency
01.2008 - 03.2010
Law Enforcement/Emergency Mgmt Planner
Tennessee Emergency Management Agency
11.2003 - 11.2007
Police Officer I/II/III
Metropolitan Nashville Police Department
08.1993 - 11.2003
Operations/Planning Officer (Volunteer - PT)
Fayette County Emergency Management Agency
03.1990 - 08.1993
Police Officer I/II
Memphis Police Department
12.1988 - 08.1993
Ambulance Driver/EMT-B
Medic Ambulance Service
03.1988 - 12.1988
Law Enforcement Specialist
United States Air Force
08.1984 - 07.1987
Fire Photographer
Memphis Fire Department
07.1983 - 07.1984
Public Safety Dispatcher
City Of Bartlett, TN
12.1982 - 07.1983
Volunteer Firefighter
City Of Arlington
12.1982 - 01.1989
Emergency Medical Tech - Paramedic Program
Shelby State Community College
Bachelor of Professional Studies - Public Administration