Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Boniface Patrick

Orlando,USA

Summary

Dynamic professional with extensive experience in customer relations and front desk operations at Florida Hotel & Conference Center. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in point of sale operations and data entry, consistently prioritizing tasks to ensure smooth operations and exceptional service delivery. Versatile professional well-versed in monitoring and inspecting power plant equipment and indicators to detect and repair operating problems.

Overview

6
6
years of professional experience

Work History

Machine Operator

Amcor Rigid Plastics
Orlando, FL
12.2024 - 03.2025
  • Verified production orders prior to starting set-up.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Assisted with troubleshooting issues that arose with facility production processes.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Monitored process units and quality control testing performance for plant processes and water quality sampling.

Front Desk

Florida Hotel & Conference Center
Orlando, USA
05.2024 - 01.2025
  • Implemented efficient check-in procedures to enhance guest experience and ensure smooth operations
  • Facilitated prompt payment processing to streamline transactions and improve customer satisfaction
  • Exhibited exceptional customer service skills by addressing inquiries and resolving issues effectively
  • Cultivated positive guest relations by fostering a welcoming environment and responding to feedback collaboratively
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Front Desk Receptionist

Days Inn Hotel
09.2023 - 02.2024
  • Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions
  • Efficiently processes updated client information and payments into database
  • Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
  • Ability to multitask effectively in a fast-paced environment
  • Maintains a friendly, approachable style to build relationships and always works harmoniously with others
  • Bilingual in English
  • (including Word, Excel, and PowerPoint), Oracle Opera Cloud

Cashier

MARKET GARDEN
01.2019 - 01.2021
  • Assisting customers at the front counter
  • Maintaining communication, while operating point of sale system
  • Counting and handling of cash and credit card payments
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

Some College (No Degree) - Business Administration

Sint Maarten Academy
Nederland, CO

Skills

  • Answering Phones
  • Point Of Sale Operation
  • Customer Relations
  • Data Entry
  • Thorough Analytical Skills
  • Front Desk Operations
  • Prioritization and Multi-Tasking
  • Point of Sale
  • Effective Public Speaking
  • Receptionist
  • Relationship Management
  • Scheduling

Languages

English
Professional
French
Professional

References

References available upon request.

Timeline

Machine Operator

Amcor Rigid Plastics
12.2024 - 03.2025

Front Desk

Florida Hotel & Conference Center
05.2024 - 01.2025

Front Desk Receptionist

Days Inn Hotel
09.2023 - 02.2024

Cashier

MARKET GARDEN
01.2019 - 01.2021

Some College (No Degree) - Business Administration

Sint Maarten Academy

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Boniface Patrick