Patrick Boutsy
IT Specialist
Stockton,CA
Summary
Results-driven Information Technology Specialist with over 4 years of leadership, IT support, and logistics experience. Skilled in data analytics, signal operations, and network management with a strong foundation in team supervision and equipment accountability. Recognized for improving operational efficiency, maintaining mission readiness, and ensuring zero loss of high-value assets. Demonstrated problem-solving skills and effective communication in fast-paced environments. Proven expertise in managing and optimizing IT systems and infrastructure with COMPTIA and Cisco certifications.
Overview
5
5
years of professional experience
1
1
Year of customer service
Work History
Information Technology Specialist
US Army
Joint Base Lewis-McChord
07.2022 - 03.2026
- Provided IT and network support (25H Signal) to 200+ users, ensuring reliable connectivity and maintaining 99% system uptime during field operations.
- Managed data and personnel records for 150+ service members, producing accurate weekly reports to inform command-level decisions.
- Maintain accountability for equipment valued at over $1.2 million with zero loss incidents through rigorous inventory
controls. - Collaborated with 5+ cross-functional to support IT-related initiatives and goals.
- Supported installation and configuration of new IT equipment and systems.
- Coordinated user training sessions on software applications and best practices.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Information Technology Specialist
US Army
Daegu, South Korea
06.2021 - 06.2022
- Managed helpdesk operations, prioritizing 300+ tasks according to urgency and impact on overall business functions.
- Used BMC Remedy ticketing system to manage and process 520+ support actions and requests.
- Installed and configured 100+ network systems and other peripheral devices for customers assigned to USANEC Walker
- Conducted site surveys at 20+ locations supporting server infrastructure developments.
Crew Member
Regal Cinemas
Stockton, CA
01.2019 - 03.2020
- Provided exceptional customer service to enhance guest experiences during film screenings.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Maintained cleanliness and organization of concession areas to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to efficiently execute tasks during peak movie times.
- Resolved guest inquiries and complaints promptly, ensuring customer satisfaction and loyalty.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Weston Ranch High School
Stockton, CA05.2020
Skills
- IT Support & Networking
- Data Analytics & Reporting
- Leadership & Personnel Training
- Logistics & Inventory Management
- Microsoft Office 365 Suite
- Process Improvement & Problem Solving
- Communication & Team Collaboration
- Troubleshooting & Technical Diagnostics
- Network administration
- Advanced computer proficiency
- Active Directory management
- VMware virtualization
- IT Software updates
- Network Enterprise Center
Certification
CompTIA Network+
CompTIA Security+
CCNA
Accomplishments
Awarded 3 Army Commendation Medals (ARCOM)
Awarded 3 Army Achieivement Medals (AAM)
Awarded 2 Army Certificates of Achievement (COA)
Timeline
Information Technology Specialist
US Army
07.2022 - 03.2026
Information Technology Specialist
US Army
06.2021 - 06.2022
Crew Member
Regal Cinemas
01.2019 - 03.2020
High School Diploma -
Weston Ranch High School