Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Bowes

Pittsburgh,PA

Summary

Results-driven IT professional with extensive experience in IT management, business systems analysis, and systems implementation. Skilled in aligning IT strategies with business objectives, optimizing processes, and leading successful system enhancements. Committed to fostering a culture of learning and development, mentoring team members, and nurturing talent.

Overview

3
3
years of professional experience

Work History

IT Manager

Bon Tool Co
10.2022 - Current
  • Lead all IT-related projects, from inception to completion, ensuring alignment with organizational objectives and timely delivery.
  • Conduct comprehensive business process analyses to identify areas for improvement and propose innovative solutions, enhancing operational efficiency and productivity.
  • Translate business requirements into clear, detailed system specifications, ensuring alignment with organizational goals and technical feasibility.
  • Serve as a liaison between business stakeholders and technical teams, effectively communicating requirements, providing clarifications, and resolving issues or conflicts.
  • Provide ongoing support and troubleshooting assistance to end-users, addressing system-related questions, issues, and enhancement requests.
  • Monitor system performance, analyze data, and generate reports to identify trends, opportunities, and areas for improvement.

System Implementation Supervisor

Pittsburgh Public Safety Supply
06.2021 - 10.2022
  • Oversaw the installation, configuration, and testing of a custom-made ERP system, ensuring adherence to quality standards and project timelines.
  • Coordinated with cross-functional teams, including IT, operations, and project management, to define system implementation strategies and resolve technical or operational challenges.
  • Monitored system performance and user feedback, promptly addressing issues or concerns, and recommending enhancements or modifications as needed.
  • Provided comprehensive training to end-users, facilitating smooth system adoption and maximizing productivity.

Education

Bachelor of Arts - Telecommunications

The Pennsylvania State University
State College, PA
05.2021

Associate of Applied Science - Business Management

Pennsylvania College of Technology
Williamsport, PA
05.2019

Skills

  • Information confidentiality
  • Team Collaboration
  • System Integration
  • Project Management
  • SQL
  • Microsoft 365
  • RPA
  • Documentation And Reporting
  • Change Management
  • Network Administration

Timeline

IT Manager

Bon Tool Co
10.2022 - Current

System Implementation Supervisor

Pittsburgh Public Safety Supply
06.2021 - 10.2022

Bachelor of Arts - Telecommunications

The Pennsylvania State University

Associate of Applied Science - Business Management

Pennsylvania College of Technology

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