Patrick Brewster
Jasper,IN
Summary
Dynamic professional with extensive experience in customer service, hospitality and retail operations, notably at Clarion Pointe Hotel. Proven problem-solver skilled in cash auditing and transaction processing, consistently enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Night Auditor
Clarion Pointe
12.2015 - Current
- Operated front desk system for efficient check-in and check-out processes.
- Prepared daily financial reports to ensure accurate record-keeping.
- Audited nightly transactions for discrepancies and resolved issues promptly.
- Managed guest inquiries and provided exceptional customer service during overnight shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assistant Store Manager
Shoe Sensation
07.2021 - Current
- Led daily store operations to ensure optimal customer service and satisfaction.
- Implemented inventory management systems to streamline stock control processes.
- Maintained compliance with company policies and procedures, ensuring operational integrity.
- Managed visual merchandising standards, creating appealing displays that attract customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
IPhone Technical Support
AT&T Call Center
07.2013 - 10.2015
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used multiple computer systems to verify customer identity and remedy their device, service and account issues when possible.
Front Desk Associate
Days Inn By Wyndham
02.2009 - 07.2013
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservation systems to maximize room occupancy and enhance customer satisfaction.
- Trained new staff on front desk procedures and company policies for operational consistency.
- Resolved guest inquiries and complaints promptly to maintain high service standards.
- Collaborated with housekeeping and maintenance teams to address guest needs proactively.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Education
High School Diploma -
Southridge High School
Huntingburg05-2003
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Store opening and closing
- Customer service management
- Sales expertise
- Issue resolution
- Transaction processing
- Incident reports
- Billing
- Cash auditing
Timeline
Assistant Store Manager
Shoe Sensation
07.2021 - Current
Night Auditor
Clarion Pointe
12.2015 - Current
IPhone Technical Support
AT&T Call Center
07.2013 - 10.2015
Front Desk Associate
Days Inn By Wyndham
02.2009 - 07.2013
High School Diploma -
Southridge High School
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