Preferred Service Provider
Anderson Merchandisers, LLC
Plano
12.2023 - Current
- Ensured customer satisfaction through effective problem resolution.
- Collaborated with other departments in order to resolve complex customer issues.
- Monitored system performance metrics in order to detect potential issues early.
- Assisted customers with setting up new products and services.
- Deployed new technologies to improve efficiency of service delivery processes.
- Managed inventory of spare parts used in repairs or upgrades.
- Analyzed data from various sources to identify potential problems and solutions.
- Conducted tests on new products prior to launch.
- Assisted customers with product selection based on their individual requirements.
- Inspected, diagnosed, and repaired customer equipment to ensure optimal performance.
- Provided technical support for customers by troubleshooting hardware and software issues.