Patrick Broder

• Established long-term relationships with key contacts at client companies.
• Analyzed customer needs and identified solutions to meet their requirements.
• Analyzed customer needs and preferences to recommend appropriate products.
• Collaborated with marketing team to design promotional materials for campaigns.
• Provided detailed product information to customers, including features, prices, and availability.
• Developed and maintained relationships with clients to increase sales revenue.
• Ensured customer satisfaction by providing follow-up support after purchases.
• Maintained accurate records of all sales activities in the CRM system.
• Participated in regular training sessions on new products, services, and industry trends.
• Advised customers on best practices when using company products or services.
• Cultivated productive relationships with existing customers through exceptional follow-up after sales.
• Worked with fellow sales team members to achieve group targets.
• Listened to customers to understand needs and refer to optimal services.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Addressed customer questions and concerns regarding products and services.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Priced out products for customers and drew up sales paperwork.
• Developed key customer relationships to increase sales.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Prepared and delivered appropriate presentations on products and services.
• Negotiated deals and handled complaints or objections.
• Greeted and assisted customers to foster positive experiences.
• Recruited, hired and trained new hires to optimize profitability.
• Replenished and arranged items to maintain appearance.
• Produced sales documents, finalized deals and filed records.

LEARNING manager

· Manage a Team of 5 Trainers and 2 OCP (Transition) Supervisors

· Track, measure and analyze agent performance on Key Performance Indicators to determine training needs within the site for all accounts.

· Track, measure and analyze Trainer performance to ensure delivery of high performing agents to Production.

· Ensure all processes meet the Global Operating System requirements to ensure consistency.

· Responsible for receiving and delivering all new Client Training initiatives.

· Responsible for all internal and external Training reporting.

· Responsible for tracking and measuring all Leadership Development initiatives.

- Identified opportunities for process improvements in the Learning and Development department.

· Managed a Team of 10 Trainers and 2 Abay (Transition) Supervisors

· Track, measure and analyze agent performance on Key Performance Indicators to determine training needs within the site

· Track, measure and analyze Trainer performance to ensure delivery of high performing agents to Production

· Strong partnership with Operations to identify areas of focus to increase KPI’s earlier in Production

· Create and implement Monthly Initiative strategies

· Communicate New Hire and Monthly Initiative results to the client on a weekly basis

· Champion Supervisor engagement throughout the New Hire process in an effort to increase throughput

-Created post-training evaluation surveys to measure performance improvement.

-Collaborated with department heads to design effective learning strategies that support organizational goals.

-Evaluated instructor performance during classes and provided feedback as needed.

-Assisted with the development of career pathways for employees based on their individual goals and objectives.

· Analyzed current Sales methods in preparation for Site Launch in Costa Rica .

· Certified in BLAST ( Breakthrough Learning and Strategies for Training )

· Certified to facilitate Vonage New Hire Training ( Sales )

· Launched the first 2 Waves during the Costa Rica Site Launch (2 months total).

· Track, measure and analyze Trainee performance to ensure compliance with Vonage requirements.

-Collaborated with subject matter experts to create content for courses.

-Facilitated team building activities designed to foster collaboration among staff members.

-Maintained updated curriculum materials in accordance with changing industry standards.

-Maintained accurate records of trainees' progress and provided feedback on their performance.

-Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions.

· Transferred to Collinsville due to reduction in FTE at Home Site ( 6/2010)

· Accepted Training Manager position in Collinsville

· Responsible for Leadership Development Training for 5 sites.

· Successfully completed Corporate certifications to deliver 5 tiers of Management Training as well as multiple supplemental trainings.

· Developed and launched a Management Track Training Program for apprentices.

· Track, measure and analyze Management performance on Key Performance Indicators to determine training needs within the region.

· Learning Design Certification .

· Effectively communicate training strategies to all levels, including Directors, Clients, and Associates.

-Provided technical support to internal and external customers on web-based applications.

-Resolved issues related to compatibility, usability, scalability. of the application codebase.

-Coordinated with stakeholders to ensure that the requirements were met for each project.

-Created user manuals and other documentation for new web-based applications.

· Successfully launched 3 Campaigns .

· Consistently produced top performing new hire classes.

· Attained client certifications on the first attempt for all tiers of support . (Client specific certifications are listed below)

· Partnered with clients to re-design training curriculum and methodologies to improve associate retention and training efficiencies.

· Utilized company provided training to develop training and management skills .

-Utilized technology-based resources to supplement instructional activities in the classroom.

-Prepared reports summarizing results from observations, assessments, conferences for review by site leadership teams.

-Established positive relationships with students, families, and colleagues to ensure successful learning experiences.

-Facilitated group discussions to promote collaboration and communication among learners.

· Developed and delivered training as requested by the client.

· Identified and mentored Learning Specialists.

· Lead Learning Specialist 2005-2008

· 2007 Vision Passion Purpose Award Winner