Expert Business Leader with over 20 years of retail Store & HR Management experience, including 7 years of Multi-unit accountability. Highly proficient & results driven expert in all aspects of Human Resources, Store & District operations including financial analysis, budgeting, full P&L management, conflict resolution, Federal/State/local law & regulation compliance, scheduling, benefits, LOA's, employee retention, team building, training, development & succession planning, annual reviews, inventory control & Loss prevention. Strategic thinker & tactical decision-maker with passion for serving customers & exceeding expectations. Consistently successful track record maximizing & improving profitability with a strong focus on employee success. Creative problem solver skilled at de-escalating conflict situations, driving positive change, mentoring, coaching, empowering, promoting & retaining talent while setting an example & executing world class customer service.
Oversaw all aspects of running store operations.
Oversaw all aspects of running sales force of 19 stores in 5 states.
Succession planning