

Expert Business Leader with over 20 years of retail Store & HR Management experience, including 7 years of Multi-unit accountability. Highly proficient & results driven expert in all aspects of Human Resources, Store & District operations including financial analysis, budgeting, full P&L management, conflict resolution, Federal/State/local law & regulation compliance, scheduling, benefits, LOA's, employee retention, team building, training, development & succession planning, annual reviews, inventory control & Loss prevention. Strategic thinker & tactical decision-maker with passion for serving customers & exceeding expectations. Consistently successful track record maximizing & improving profitability with a strong focus on employee success. Creative problem solver skilled at de-escalating conflict situations, driving positive change, mentoring, coaching, empowering, promoting & retaining talent while setting an example & executing world class customer service.
Oversaw all aspects of running store operations.
Oversaw all aspects of running sales force of 19 stores in 5 states.
Succession planning
Organizational Development
Talent management
Team Building
Risk management
Training and mentoring
Conflict Resolution
Full P&L responsibility
HR & LP Investigations
Corrective Action
LOA administration
Workers Comp
Inventory Control
Training programs
Leadership
Recruitment
Time Management
Federal/State/Local Law compliance
KPI & Audit execution
Workforce improvements
File and records management
Benefits and compensation management
Leadership skills
Financial Management
Operations management
Coaching and mentoring
Vendor management
Business administration
Quality assurance
Analytical problem solver
Exceptional interpersonal communication
Effective leader