Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Bronson

Patrick Bronson

Expert Business Leader
Spokane,Washington

Summary

Expert Business Leader with over 20 years of retail Store & HR Management experience, including 7 years of Multi-unit accountability. Highly proficient & results driven expert in all aspects of Human Resources, Store & District operations including financial analysis, budgeting, full P&L management, conflict resolution, Federal/State/local law & regulation compliance, scheduling, benefits, LOA's, employee retention, team building, training, development & succession planning, annual reviews, inventory control & Loss prevention. Strategic thinker & tactical decision-maker with passion for serving customers & exceeding expectations. Consistently successful track record maximizing & improving profitability with a strong focus on employee success. Creative problem solver skilled at de-escalating conflict situations, driving positive change, mentoring, coaching, empowering, promoting & retaining talent while setting an example & executing world class customer service.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Human Resources Manager

JCPenney
Grand Junction, CO
10.2011 - 11.2013
  • Collaborate with supervisors to develop and implement talent strategies, initiatives, and solutions that support business needs. Provided expert counsel and coaching to leaders and associates on HR programs, policies and procedures, associate relations issues, conflict resolution, change management, inclusion & diversity, performance management and organizational development and design.
  • Facilitated new hires through HRIS. Utilized ADP & KRONOS.
  • Adherence to strict confidentiality with HIPPA, LOA's, FMLA, Workers Comp. and all other information, laws, regulations and investigations.
  • Lead the talent acquisition and recruiting process by partnering with Store Manager to source and staff a diverse workforce and ensure a positive onboarding experience.
  • Collaborated with supervisors to develop and implement talent strategies, initiatives, and solutions that support business needs. Oversaw development and implementation of succession planning and talent reviews that identify top talent, expose talent gaps and builds marketing capabilities.
  • Oversaw associate relations to ensure alignment with company policies, procedures and employment laws. Ensured compliance with federal, state and local labor regulations.
  • Enhanced associate engagement by resolving issues promptly and effectively. Took appropriate action in dual role of associate advocate and management coach and conduct interviews as appropriate.
  • Responsible for time sensitive annual reviews including any merit increases and bonuses.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents. This included Loss Prevention concerns all while adhering to strict and zero tolerance confidentiality expectations.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Fostered positive work environment through comprehensive employee relations program.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Developed and implemented safety programs.

Store Manager

TjMaxx
Silverdale, WA
09.2010 - 10.2011
  • Oversaw all aspects of Store Operations, Customer Service and Human Resources in 35000 sq ft location.
  • Developed creative plans to increase store sales taking my store from 7th to 3rd in my District my first year as Store Leader.
  • Increased sales plan to 112% on average by managing store expenses (P&L), inventory on hand and payroll execution and control.
  • Strong focus on Loss Prevention priorities including training staff and conducting timely complete investigations.
  • #1 in District for KPI & Audit compliance every year as leader.
  • Recruited, trained, developed, promoted & managed staff of 65 including 5 Managers, 8 supervisors and up to 55 customer service reps.
  • Provided individualized development for Assistant Store Managers to ensure their ability to be promoted to Store Manager positions
  • Reduced shrink from 2.9% to 1.8% my first inventory.
  • Oversaw all aspects of running a successful $20+M annually location.

District Manager

Halloween City
Silverdale, WA
07.2010 - 11.2010
  • Managed 12+ Halloween Stores.
  • Secured Permits and Licenses for all new locations.
  • Supervised Construction/Build out of all my stores.
  • Passed all building inspections and audits.
  • Recruited/Trained Store & Assistant Managers

Store Manager

Kmart
Spokane, WA
02.2007 - 06.2010

Oversaw all aspects of running store operations.

District Sales Manager

Andersen News
Spokane, WA
08.2005 - 02.2007

Oversaw all aspects of running sales force of 19 stores in 5 states.

Education

Some College (No Degree) - Business Management

Washington State University
Pullman, WA
09.1991 - 05.1994

Some College (No Degree) - Business

Spokane Falls Community College
Spokane, WA
05.2000 - 01.2001

Skills

    Succession planning

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Timeline

Human Resources Manager

JCPenney
10.2011 - 11.2013

Store Manager

TjMaxx
09.2010 - 10.2011

District Manager

Halloween City
07.2010 - 11.2010

Store Manager

Kmart
02.2007 - 06.2010

District Sales Manager

Andersen News
08.2005 - 02.2007

Some College (No Degree) - Business

Spokane Falls Community College
05.2000 - 01.2001

Some College (No Degree) - Business Management

Washington State University
09.1991 - 05.1994
Patrick BronsonExpert Business Leader