Patrick Brooks
RANKIN,Texas
Summary
Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Service Manager
Toyota Of Midland
06.2016 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Service Manager
Scott Clark's Toyota
03.2014 - 05.2016
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Manager
Sonic Automotive
02.2003 - 02.2013
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
No Degree - Accounting And Business Management
Winthrop University
Rock Hill, SCSkills
- Performance Evaluations
- Proficient in CDK
- Employee Training and Development
- Expert in Reynolds and Reynolds
Timeline
Service Manager
Toyota Of Midland
06.2016 - Current
Service Manager
Scott Clark's Toyota
03.2014 - 05.2016
Service Manager
Sonic Automotive
02.2003 - 02.2013
No Degree - Accounting And Business Management
Winthrop University
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