Patrick Bruce
Madison,TN
Summary
Accomplished Operations Manager with a proven track record at Imperial Cleaning Systems, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Interpersonal Communication, I've led teams to exceed performance metrics by streamlining processes and nurturing client relationships, resulting in significant revenue growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
36
36
years of professional experience
Work History
Operations Manager
Imperial Cleaning Systems
01.2018 - 05.2024
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased profit by streamlining operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Financial Adviser
Bruce Wealth Management
03.2004 - 07.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
Operations Manager
Marriott Hotels
10.1988 - 02.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Master of Arts - Education
Trevecca Nazarene University
Nashville, TN05.2014
Bachelor of Arts - Business
Trevecca Nazarene University
Nashville, TN05.2012
Skills
Problem-Solving
Team Leadership
Operations Management
Decision-Making
Staff Management
Operations Oversight
MS Office
Interpersonal Communication
Client Relationships
Timeline
Operations Manager
Imperial Cleaning Systems
01.2018 - 05.2024
Financial Adviser
Bruce Wealth Management
03.2004 - 07.2017
Operations Manager
Marriott Hotels
10.1988 - 02.2004
Master of Arts - Education
Trevecca Nazarene University
Bachelor of Arts - Business
Trevecca Nazarene University
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