Patrick Burnside
Summary
Passionate about business and technology, seeking opportunities to utilize skills in computer repair and technical support. Proactive approach, excels at independently completing tasks and quickly adapting to new challenges. Objective is to drive productivity and profitability for employer while upholding integrity in the workplace. Known for reliability and attention to detail, possesses strong troubleshooting aptitude and problem-solving abilities in technical environments. Foundational knowledge in electronics and mechanical systems, with hands-on experience in equipment maintenance and repair. Committed to ensuring operational efficiency, strives to make precise and accurate contributions that contribute to team success.
Overview
27
27
years of professional experience
Work History
Technician
Apple
09.2017 - Current
- Worked for Lenovo and currently work for Apple repairing laptop computers, made my way from level 1, to level 3, which added more responsibilities, such as passing out work, and helping repair techs with any issues that may arise throughout the day
- Goal to meet is to clear same day tat and make sure the quality of work meets Apple standards
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Field Manager
Triwire Engineering Solutions
09.2011 - 12.2016
- Worked my way from a technician, to a supervisor, to a field manager for Triwire Engineering Solutions
- Job duties as a technician included running cable lines and hooking up Comcast services ie cable, internet, alarm and phone services with spec
- As a supervisor, I coached, and trained techs on proper installation methods on how to be efficient and keep morale
- As a Field manager I was responsible for 4 supervisors and 70+ technicians, duties included meeting at Comcast once a week to talk about escalations from customers and nature of business, also I routed technicians their jobs for the day, rode with Supervisors on technicians job to qa quality and teach supervisors how to train and develop great techs, I also handled all escalated emails from Comcast customers from dissatisfied service and was able to get resolved very quickly
Freelancer
01.2010 - 01.2011
- Freelanced in computer repair and ran cable and phone lines for many different clients
Cable Technician
Source Broadband
11.2010 - 04.2010
- Worked for Source Broadband as a cable technician, duties included hooking up internet, cable and phone services
Order Picker
Kuehne and Nagel
11.2006 - 02.2007
- Worked at Kuehne and Nagel as a order picker driving a fork lift, reach lift, and cherry picker to secure products shipping from the dock
Sub-contractor
Security Control Systems
06.2006 - 09.2006
- Worked as a sub-contractor for Security Control Systems
- I ran cable, telephone, alarm, and smoke detector wire
Material Handler
Federal Express
01.2002 - 01.2006
- Worked at Federal Express as a material handler
- The position required me to operate a tug and supervise a team made up of a loading crew of ten people to load trucks within a required number of hours
- I also inputted critical information into our IMS computer system
Call Center Representative
T-Mobile
01.2002 - 01.2003
- Worked at T-Mobile call center taking inbound calls to place orders for new cellular phones
- I made commission based on the quality of the call and how many cell phones I could sell
Supervisor
Best Buy
01.1999 - 01.2002
- Worked at Best Buy as a Supervisor in the Home Theater Department working with employees and customers to achieve the best relationship interaction possible
Customer Service Representative
American Home Shield
01.1998 - 01.1999
- Worked at American Home Shield as a customer service rep dealing with data processing and customer relations dealing with their home warranty
Education
Business Degree - Business
Crichton College
High School -
Kirby High School
01.1998
Skills
- Attention to detail
- Project coordination
- Problem-solving skills
- Training and mentoring
- Hand tool proficiency
- Goal oriented
- Computer proficiency
- Scheduling and planning
- Workplace cleanliness
Timeline
Technician
Apple
09.2017 - Current
Field Manager
Triwire Engineering Solutions
09.2011 - 12.2016
Cable Technician
Source Broadband
11.2010 - 04.2010
Freelancer
01.2010 - 01.2011
Order Picker
Kuehne and Nagel
11.2006 - 02.2007
Sub-contractor
Security Control Systems
06.2006 - 09.2006
Material Handler
Federal Express
01.2002 - 01.2006
Call Center Representative
T-Mobile
01.2002 - 01.2003
Supervisor
Best Buy
01.1999 - 01.2002
Customer Service Representative
American Home Shield
01.1998 - 01.1999
High School -
Kirby High School
Business Degree - Business
Crichton College
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