Patrick Caisse
Scotia,NY
Summary
Determined and responsible manager with more than 10 years of success boosting efficiency and streamlining procedures for multiple groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
13
13
years of professional experience
Work History
Customer Care Manager
Raymour & Flanigan Furniture and Mattress Store
08.2022 - 10.2025
- Conducted training and mentoring team members to promote productivity, accuracy and commitment to friendly service
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolutions
- Built client relationships by responding to inquiries, identifying and assessing clients needs, resolving problems and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies
Customer Service Manager
Emerich Sales & Service
04.2018 - 04.2022
- Oversee daily operations for billing, customer service, repairs, transportation scheduling and ensuring all customer's service needs are met.
- Proactively identified and solve complex problems related to customer's needs and quality control.
- Instituted Quality Control Process for repairs and construction of new equipment.
- Responsible for ensuring Quality Control Process is adhered to.
- Research customer issues to find effective solutions; present and collaborate with other managers and company's owners to discuss and potentially implement solution(s).
- Enhancement of customer satisfaction ratings by effectively and swiftly resolving issues.
- Train new employees on procedures and company's standards to enhance operational efficiency.
Commercial Service Sales
United Welding Supply Co
04.2014 - 03.2018
- Collaborated with customers to place orders and set up optimal delivery.
- Worked with management to establish special pricing structures to either meet competitors pricing or to ensure exclusive purchasing with United.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions to meet their welding needs.
- Created and updated customer accounts with relevant information.
Administrative Services Manager
Guardian Preservation
06.2013 - 09.2013
- Responsible for ensuring that all properties that were obtained by Guardian Preservation were scheduled for maintenance review and potential rehab.
- Scheduled and monitored property maintenance for 47 to 50 properties.
- Created and maintained departmental budget both monthly and yearly.
General Manager of Operations
Kmart
09.2012 - 06.2013
- Oversaw day-to-day activities, including organizational leadership, recruitment, office maintenance and supply and inventory management.
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
- Oversaw day-to-day operations of a big box department store, coordinating operational strategies to achieve profit and growth targets.
- Supervised day-to-day operations, assuring accuracy and compliance with regulations, terms and conditions as well as policies and procedures.
- Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
- Improved efficiency of day-to-day operations by coordinating closely with building management.
- Scheduled, directed and motivated team to maximize productivity and optimize operational efficiency.
- Oversaw day-to-day operations, including supervising 75-person team across 14 departments.
Education
Certificate of Shop Co Ownership -
Stewart's Cone College
Saratoga SpringsHigh School Diploma -
Scotia Glenville High School
Scotia, NY06-1983
Skills
- Personnel training and development
- Effective workflow management
- Cash Handling
- Skilled trainer
- Staff Management
- Effective problem solver
- Logistics policies and procedures
- Customer-focused
- Negotiation expert
- Customer Relations
- Exceptional telephone etiquette
- Process improvement specialist
- Schedule Management
- Training and mentoring
- Customer Relationship Management Software (CRM)
- Schedule Coordination
Assessments
Supervisory Skills: Directing Others - Highly Proficient
October 2019
Motivating others to achieve objectives and identifying improvements or corrective actions.
Timeline
Customer Care Manager
Raymour & Flanigan Furniture and Mattress Store
08.2022 - 10.2025
Customer Service Manager
Emerich Sales & Service
04.2018 - 04.2022
Commercial Service Sales
United Welding Supply Co
04.2014 - 03.2018
Administrative Services Manager
Guardian Preservation
06.2013 - 09.2013
General Manager of Operations
Kmart
09.2012 - 06.2013
Certificate of Shop Co Ownership -
Stewart's Cone College
High School Diploma -
Scotia Glenville High School