Patrick Calvert
Henderson,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Security Officer
Mirage Hotel & Casino
Las Vegas, NV
06.2022 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
Security Officer
MGM Grand Casino
Las Vegas, NV
06.2021 - 05.2022
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Identified suspicious activity to determine appropriate response.
Team Member
Target
Williamsburg, VA
02.2021 - 06.2021
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Initiated inventory control measures to sustain stock levels.
Warehouse Picker
Amazon
Chester, VA
10.2020 - 02.2021
- Pulled merchandise to fulfill orders to specification.
- Conducted inventory transactions using scanner gun.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Produce Clerk
Harris Teeter
Williamsburg, VA
01.2020 - 08.2020
- Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
- Maintained positive working relationship with fellow staff and management.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Loaded, unloaded and moved heavy products using material loading equipment.
Department Manager
Earth Fare Supermarket
Williamsburg, VA
06.2018 - 12.2019
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Computer Network Management
Centura College
Newport News08.2008
Associate of Applied Science - Business Technology
Valley College - Beckley
Beckley, WV08.1996
Skills
- General Security
- Complex Problem-Solving
- Computer Proficiency
- Customer Service Management
- Inventory Control
- Stocking and Replenishing
- Data Entry
- Product Knowledge
- Microsoft Office Suite
- Shipping and Receiving Understanding
Timeline
Security Officer
Mirage Hotel & Casino
06.2022 - Current
Security Officer
MGM Grand Casino
06.2021 - 05.2022
Team Member
Target
02.2021 - 06.2021
Warehouse Picker
Amazon
10.2020 - 02.2021
Produce Clerk
Harris Teeter
01.2020 - 08.2020
Department Manager
Earth Fare Supermarket
06.2018 - 12.2019
Associate of Applied Science - Computer Network Management
Centura College
Associate of Applied Science - Business Technology
Valley College - Beckley