Patrick Carlisle
Orlando,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Sr Technician / Quality Assurance Administrator
S.C.I.
05.2022 - Current
- Mentored junior technicians, enhancing team skill sets and improving overall service quality.
- Implemented process improvements that streamlined operations, resulting in increased efficiency across projects.
- Coordinated troubleshooting efforts, resolving technical issues swiftly to maintain service continuity.
- Conducted regular inspections to ensure product quality and compliance with industry standards.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Trained staff on quality assurance protocols and best practices for maintaining standards.
Operations Team Manager
Alorica, Dell
03.2020 - 05.2022
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on a weekly basis and coached and trained 23 team members, increasing quality of work and employee motivation.
- Met with the client to maintain communication to enhance teams' execution on new processes
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Quality Assurance Supervisor
Premier Payroll Services
01.2018 - 03.2020
- Ensured legal requirements for telecommunications were followed by three departments
- This included monitoring active calls and auditing recordings
- Performed maintenance and troubleshooting of 100 workstations.
- Coordinated with Human Resources to discipline or terminate employees who committed infractions of company policy
Education
G.E.D. -
PALMETTO HIGH SCHOOL
Miami, FL07.2009
Skills
- Microsoft Office Suite
- Windows Operating Systems (Vista,7, 8, 81, 10,11 )
- Computer and Mobile Hardware troubleshooting and Diagnosis
- Licensed Health Insurance Agent (Florida )
- Recruitment and Hiring
- Employee Motivation
- Customer Service Management
- Quality Assurance
- Multitasking and Prioritization
Timeline
Sr Technician / Quality Assurance Administrator
S.C.I.
05.2022 - Current
Operations Team Manager
Alorica, Dell
03.2020 - 05.2022
Quality Assurance Supervisor
Premier Payroll Services
01.2018 - 03.2020
G.E.D. -
PALMETTO HIGH SCHOOL
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