Patrick Carmichael
Groton,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
YNHHS, Lawrence and Memorial Hospital, Behavioral Health
New London, CT
01.2019 - Current
- Sets up, organizes and maintains ongoing office related systems to ensure efficient department operations
- Initiates and maintains scheduling, calendars and travel itinerary for one or more individuals
- Assists staff in other departments and/or communicates and coordinates activities in regard to completing schedules, projects, and tasks
- Prepares original written correspondence and reports for management review and revisions
- Answers routine inquiries and directs other inquiries and requests as appropriate
- Routes incoming and outgoing correspondence as necessary
- Organizes, maintains, retrieves and disseminates information in accordance with department procedures
- Ensures outstanding issues and pending matters are brought to closure
- Maintains familiarity with all administrative functions, including procurement practices, work order requests, and scheduling
- Assures proper billing of departments from requisitions and departmental charges
- Assists Director in preparing budgetary documents
- Assists in effectively organizing and documenting workflow of multiple area projects and tasks based on department practices and management requests
- Assists with preparation of employee schedules and assignments for approval by management team
- Assists with editing of employee time records and provides to leadership for approval
- Utilizes various software, including Microsoft Word, Excel, PowerPoint, and other systems to produce spreadsheets, graphs, quality documents, reports, and any related material to support operations
- Assists with new hire orientation and onboarding process
- Assists in completing annual and regular applications for licensing
- Performs other duties as assigned or directed by Operations Director to ensure smooth operation of department
- Meets performance expectations for customer service, teamwork, resource utilization, and self-development as outlined in performance review, while maintaining confidentiality at all times
Unit Coordinator, Catering Associate
The William W Backus Hospital
Norwich, CT
02.2016 - 01.2019
- Processed Admissions, Discharges, and transfers
- Prepared patient charts
- Prepared patient room assignments
- Answered incoming calls promptly and professionally, evaluated priority, and directed calls appropriately according to urgency and subject matter
- Scheduled new patient appointments accurately, and informed patients of essential preparation requirements prior to visit
- Responsible for patient food service on assigned units, menu selections, delivery and pick up, and special requests
Assistant Vice President
Delaware National Bank
Rehoboth Beach, DE
01.2006 - 12.2015
- Awarded - Branch of the Year – four years consecutively out of 12 total locations
- Developed strategies to maintain business stability and losses during 2009 downturn
- Supervised, hired, trained and evaluated branch employees
- Effectively managed resources to hold branch employee attrition at less than 10%
- Provided superior customer service through opening new accounts and processing loans
Education
Finance
The Catholic University of America
Washington, DCSkills
- Multitasking and Time Management
- Judgment and Decision Making
- Strong Organizational Skills
- Resource Coordination and Allocation
- Schedule Management
- Microsoft Office Suite
- Calendar Management
Timeline
Administrative Assistant
YNHHS, Lawrence and Memorial Hospital, Behavioral Health
01.2019 - Current
Unit Coordinator, Catering Associate
The William W Backus Hospital
02.2016 - 01.2019
Assistant Vice President
Delaware National Bank
01.2006 - 12.2015
Finance
The Catholic University of America
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