Patrick Carter
Alltech IT Solutions
BIRMINGHAM,AL
16
years of professional experience
15 Years ago, I found my love for people and helping their problems go away. From plugging in a printer for the first time, to leading the strategic planning and growth of businesses across 5000 endpoints, I still focus on their perception and the importance of the day to day. My goal is to continue turning IT Issues into Business-driven solutions, bridging the gaps between technology strategy and security and the operational reality.
Work History
Technology Advisor
5 Years 7 Months- Implemented TRUMethods framework and configured AutoTask and Kaseya tools to streamline service delivery workflows to improve client retention.
- Owned the architecture of 3–5-year IT infrastructure roadmaps for 50+ companies, including technical debt remediation planning and future-proofing of IT infrastructure direction.
- Coordinated client escalations for difficult situations by intervening on issues and routing escalations as needed.
- Analyzed client ticket trends and issue patterns to recommend actionable solutions that reduce overall ticket creation and improve issue resolution.
IT Support Engineer
3 Years 9 Months- Implemented Microsoft Teams infrastructure and coordinated training covering fully automated self-driving Teams Rooms.
- Implemented Confluence knowledge base and defined documentation standards to improve consistency and enhance team productivity.
- Created “It in a Box” workflow outlining material staging and deployment steps for new construction job sites. Deployed 20+ construction site project starts without delays.
Computer Service Technician
7 Years 4 Months- Diagnosed connectivity failures, restoring secure internet access for client service operations.
- Maintained tax preparation workstations, resolving hardware, software, and network issues quickly.
- Deployed Tax Kiosks yearly at 15+ locations across the state of Alabama.
- Supported remote access, email, and file-sharing tools used by tax office staff.
Computer Repair Technician
7 Years 4 Months- Diagnosed hardware and software failures across desktops, laptops, and printers.
- Replaced faulty components, including drives, memory, power supplies, and motherboards.
- Restored operating systems, drivers, and applications after crashes and corruption issues.
- Removed malware, viruses, and spyware using scanning and cleanup utilities.
Education
High School Diploma
Skills
Holistic Analysis
Comprehensive Coordination
Employee Leadership
IT Infrastructure
Project Management
IT Risk Management
Conflict Resolution
Workflow Creation
Timeline
Technology Advisor
Alltech IT Solutions
03.2021 - CurrentRead More
IT Support Engineer
Hoar Construction
06.2018 - 03.2022Read More
Computer Service Technician
Jackson Hewitt Tax Svc
02.2011 - 06.2018Read More
Computer Repair Technician
Carter's Computer Service
02.2011 - 06.2018Read More
International School of Stuttgart
High School Diploma
Read More