Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Casey

Edmond,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Manager

The UPS Store
03.2021 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Owner/Operator

The UPS Store
08.2005 - 05.2023
  • Managed day-to-day business operations for multiple The UPS Store centers I owned
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared annual budgets with controls to prevent overages.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Facilitated business by implementing practical networking techniques.

Education

High School Diploma -

James B. Conant High School
Hoffman Estates, Il
06.1999

Skills

  • Customer Relationship Management
  • Sales and Marketing
  • Team Leadership
  • Business Management and Development
  • Retail Knowledge
  • Team Development
  • Business Administration
  • Business Planning

Timeline

Manager

The UPS Store
03.2021 - Current

Owner/Operator

The UPS Store
08.2005 - 05.2023

High School Diploma -

James B. Conant High School

Similar Profiles

CREATE PROFILE
Patrick Casey