Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patrick Castaneda

Midland

Summary

Adept at juggling multiple duties under tight deadlines, I excelled in delivering outstanding customer service and efficient problem-solving at Keller Williams. My blend of strong guest relations and administrative prowess, coupled with a knack for maintaining high-pressure resilience, consistently enhanced client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Runner

Keller Williams
08.2020 - Current
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Ensured cleanliness of work areas, contributing to a well-maintained office environment.
  • Monitored supplies of key inventory items.
  • Ran errands for various employees throughout company.
  • Provided excellent customer service while meeting challenging time goals.
  • Maintained a professional demeanor while interacting with colleagues and clients during deliveries.
  • Conducted routine office errands, allowing other employees to focus on their primary responsibilities.
  • Greeted customers and provided outstanding customer service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted with bussing tables and cleaning up spills.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted customers with carry-out service.
  • Established rapport with customers by providing friendly and attentive service.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room inventory and replenished as necessary.
  • Processed payments for orders and provided customers with change.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Arranged tables and chairs for special occasions and events.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.

Server

Midland Country Club
04.2019 - 07.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Delivery Driver

Pizza Hut
04.2023 - 08.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Server

Taco DiVino
08.2019 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Business -

Midland College
Midland, Texas, TX

Skills

  • Customer service
  • Efficient pacing
  • Heavy lifting
  • Administrative tasks
  • Guest relations

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

Pizza Hut
04.2023 - 08.2023

Runner

Keller Williams
08.2020 - Current

Server

Taco DiVino
08.2019 - 06.2021

Server

Midland Country Club
04.2019 - 07.2019

Business -

Midland College

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Patrick Castaneda