Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Cavanagh

Burlington,WI

Summary

Adept at creating customized travel packages and streamlining operations, I leveraged my strong communication skills and GDS knowledge at Aveon Travel to enhance client satisfaction and operational efficiency. My expertise in itinerary planning and exceptional customer service led to a significant increase in repeat business, demonstrating my ability to foster lasting client relationships and drive company success.

Overview

38
38
years of professional experience

Work History

Driver-Trainer

Joghnys Wrecker Service
10.2010 - 02.2017
  • Identified driver training needs to make recommendations to manager.
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
  • Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
  • Reduced accident rates within the company through comprehensive driver education and evaluation.
  • Contributed to the development of company-wide safety initiatives by sharing insights gained through hands-on training experiences with drivers.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Taught drivers how to drive, shift and back up trucks.
  • Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
  • Established a positive learning environment, fostering open communication between trainers and trainees.
  • Collaborated with supervisor of transportation to discuss department needs and goals.
  • Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
  • Provided detailed reports on driver progress to management, supporting informed decisions regarding staffing needs and promotions.
  • Collaborated with management to identify areas of improvement and develop targeted training initiatives.
  • Coordinated training programs and curriculum to train drivers on Type transportation.
  • Scheduled safety meetings and briefings with transportation supervisor.
  • Supported retention efforts by recognizing and rewarding driver achievements, fostering a positive and motivating work atmosphere.
  • Coordinated all company and regulatory paperwork.
  • Conducted total of Number miles of training with each driver.
  • Instructed on important Type regulations and company policies.
  • Improved fleet efficiency through regular vehicle inspections and maintenance scheduling, optimizing vehicle use.
  • Conducted test screenings for driver candidates and tabulated results.
  • Scheduled mileage readings for reporting to accounting office and vendors.
  • Contributed to incident reviews and investigated field occurrences to report to supervisor.
  • Tracked daily driver logs to comply with regulatory standards.
  • Developed and implemented training materials and course updates.
  • Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
  • Partnered with local schools to provide informative presentations on safe driving habits and career opportunities in transportation services.
  • Led by example, demonstrating exemplary driving and instructional skills that inspired trainees.
  • Navigated challenges of adapting training methods to diverse range of vehicles, enhancing driver adaptability.
  • Tailored training sessions to address specific needs of drivers, resulting in improved job satisfaction and performance.
  • Conducted in-vehicle and classroom instruction for new drivers, improving their road awareness and driving skills.
  • Implemented tracking system for driver progress, facilitating targeted support and interventions where necessary.
  • Empowered drivers with knowledge of emergency response procedures, significantly improving preparedness for unforeseen events.
  • Enhanced safety protocols by leading comprehensive driver training sessions, emphasizing defensive driving techniques.
  • Addressed individual learning styles in training approaches, maximizing engagement and retention of information.
  • Coordinated with management to align training objectives with organizational safety goals, leading to enhanced compliance.
  • Facilitated workshops on customer service and communication for drivers, boosting professionalism and customer satisfaction.
  • Developed customized training materials, contributing to more engaging and effective learning experience for trainees.
  • Initiated mentorship program, pairing experienced drivers with newcomers for real-world learning.
  • Achieved significant reduction in incident rates among trained drivers by focusing on hazard recognition and avoidance strategies.
  • Streamlined onboarding process for new hires, integrating practical road tests and evaluation metrics.
  • Contributed to development of award-winning driver safety program, recognized for its innovative approach and outcomes.
  • Boosted driver confidence with hands-on guidance, ensuring thorough understanding of vehicle operation and maintenance.
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Supervised and monitored students' use of tools and equipment.
  • Performed instructional services for Type and Type vocational and occupational subjects.
  • Maintained laboratory with equipment, tools and supplies to meet course needs.

Leasing Manager

San Antonio Housing Authority
11.2003 - 09.2007
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Created and submitted daily reports on leasing activities.
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
  • Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Created, coordinated, and engaged in marketing campaigns.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Negotiated favorable contract terms with vendors, reducing expenses for property management companies.
  • Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
  • Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
  • Streamlined the leasing process for efficiency by implementing an online application system.
  • Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
  • Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
  • Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
  • Engaged with local businesses for partnership opportunities, enriching tenant living experience and community involvement.
  • Negotiated favorable terms with vendors for property maintenance services, ensuring cost-effectiveness and high-quality standards.
  • Initiated digital transformation, moving paper-based processes to secure online platform, enhancing data accuracy and accessibility.
  • Organized and hosted open house events, significantly increasing prospective tenant engagement.
  • Led negotiations for lease agreements, securing favorable terms while meeting needs of both property and prospective tenants.
  • Fostered culture of continuous improvement among team members, encouraging innovation and best practice sharing.
  • Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
  • Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
  • Implemented energy-efficient upgrades, contributing to greener community and reducing operational costs.
  • Developed tenant referral program, leveraging existing relationships to increase occupancy.
  • Spearheaded community engagement initiatives, fostering positive living environment and boosting tenant retention.
  • Enhanced property visibility by crafting and executing targeted marketing campaigns.
  • Improved lease documentation processes, reducing errors and improving tenant onboarding experience.
  • Facilitated training programs for leasing agents, elevating team performance and efficiency.
  • Streamlined lease renewal processes, significantly reducing tenant turnover rates.
  • Increased tenant satisfaction by implementing comprehensive feedback system for prompt resolution of issues.
  • Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
  • Optimized use of property management software, improving operational workflows and tenant communication.
  • Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
  • Analyzed competitor offerings and market trends to adjust leasing strategies, ensuring competitive edge.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Completed annual rent calculations using housing database software.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Planned special events such as lotteries, dedications and project tours.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Chief Manager

Cantu Services
08.2003 - 10.2006
  • Enhanced company performance by streamlining processes and improving efficiency in daily operations.
  • Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
  • Oversaw the development of innovative products or services, positioning the company as an industry leader.
  • Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
  • Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
  • Championed a culture of continuous improvement within the organization by promoting best practices and encouraging employees to seek out innovative solutions to challenges faced daily.
  • Negotiated contracts with vendors, securing favorable terms that resulted in cost savings for the organization.
  • Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
  • Conducted comprehensive financial analysis to inform decision-making processes at both tactical and strategic levels.
  • Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
  • Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
  • Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
  • Directed marketing efforts leading to increased brand awareness and a growing customer base.
  • Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
  • Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
  • Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
  • Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
  • Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Evaluated hiring, firing, and promotions requests.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Grounds Men

Pajens Lawn Care & Rock Gardening
01.1999 - 12.2004
  • Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
  • Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
  • Boosted safety on the property by identifying potential hazards and promptly addressing them.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Collaborated closely with supervisors on special projects requiring additional expertise or manpower, contributing to overall team success.
  • Consistently met project deadlines through effective time management skills for both individual assignments and team efforts.
  • Improved overall grounds appearance with regular mowing, weeding, pruning, and edging tasks.
  • Provided exceptional customer service to visitors on the premises while attending to their inquiries or concerns about the grounds.
  • Completed timesheets and project reports on time to maintain client files for future reference.
  • Enhanced visibility and improved tree and bush shape through intentional pruning.
  • Upheld company reputation by adhering to all safety guidelines and regulations during daily tasks.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Designed programs for landscape maintenance, pest management, composting, and other related topics.
  • Enhanced landscape aesthetics by maintaining the cleanliness and health of plants, trees, and lawns.
  • Worked with customers to develop designer landscaping plans for various budgets.
  • Identified opportunities for improvements within the grounds area through consistent evaluation of current conditions.
  • Maximized efficiency in task completion by utilizing appropriate tools and techniques for each job.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Installed stonework according to landscape design plan and client specifications.
  • Ensured adherence to seasonal schedules regarding planting cycles, fertilization treatments, or other relevant tasks that impact overall grounds care quality yearround.
  • Designed and drafted planting plans for formal gardens and perennial flowerbeds.
  • Identified plant diseases and researched methods for mitigation.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Rearranged planting beds and flower gardens seasonally.
  • Educated employees and members of public on plant biology and health.
  • Created striking landscape designs, applying years of diverse industry knowledge.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Removed debris and waste from outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Cut trees and shrubs to shape and maintain landscape.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Developed and implemented strategies for water conservation.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Assisted with irrigation system maintenance and repair.
  • Maintained gardening tools by replacing blades and fluids.
  • Inspected gardens for pests, weeds and diseases.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Prepared soil for planting and sowing.

Apartment Leasing Agent

Apartments Solutions
11.2000 - 11.2003
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
  • Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
  • Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
  • Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
  • Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
  • Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
  • Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
  • Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Completed annual rent calculations using housing database software.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Planned special events such as lotteries, dedications and project tours.

Voleter Fire Fighter

City of Kirby
02.1987 - 08.1993
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
  • Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
  • Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
  • Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
  • Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
  • Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
  • Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
  • Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
  • Checked fire and life safety systems and equipment for proper placement at properties.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.
  • Contributed to a positive work environment for all crew members by consistently demonstrating leadership qualities, professionalism, and dedication to duty.
  • Developed strong relationships with fellow first responders by participating in joint training exercises and supporting mutual aid agreements.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Strengthened public safety awareness through educational presentations, workshops, and community outreach events.
  • Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
  • Acted quickly to contain hazardous chemicals likely to catch fire, leak, or spill.
  • Streamlined communication between firefighters and command staff during incidents with clear radio procedures and incident reporting protocols.
  • Assisted in the investigation of fire causes to identify patterns, determine origin points, and prevent future occurrences.
  • Improved emergency response times by implementing more efficient dispatch procedures and optimizing fire equipment readiness.
  • Collaborated with local law enforcement agencies to ensure smooth coordination during emergency operations and disaster responses.
  • Participated actively in physical fitness programs aimed at maintaining peak performance levels required for firefighting duties.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Assisted with regular maintenance of firefighting equipment.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Carried out fire inspections to identify fire hazards and recommend corrective measures.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Conducted fire drills and trained new recruits in use of firefighting equipment.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Assisted in prevention of fires through public education programs.
  • Inspected fire and life safety systems and equipment for proper placement at properties.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Diagnosed and located hazardous materials and other sources of fires.
  • Contributed to fire investigation reports and provided testimony in court.

Disability Travel Consultant

PCs Ada Travel Consultant
02.2017 - 08.2024

Janitorial Supervisor

City Of Garland
12.1991 - 03.1993
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Streamlined operations by implementing new technologies and equipment that increased efficiency without compromising quality standards.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
  • Adapted maintenance plans to suit the specific needs of unique facilities, considering factors such as foot traffic and building materials.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
  • Fostered a positive work environment through clear communication channels between employees.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Established strong working relationships with vendors and suppliers, negotiating favorable terms for cleaning materials and equipment purchases.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Allocated resources strategically in order to minimize expenses while still delivering exceptional service quality across multiple sites simultaneously.
  • Spearheaded green initiatives aimed at reducing environmental impact through the use of eco-friendly cleaning products and waste reduction strategies.
  • Reduced time spent on administrative tasks by adopting digital system for tracking work orders and inventory.
  • Enhanced security measures by implementing system for tracking and managing keys and access cards to sensitive areas.
  • Increased efficiency in waste management with introduction of recycling protocols.
  • Ensured compliance with safety regulations, reducing workplace accidents through regular safety training sessions.
  • Ensured all staff were up-to-date with latest cleaning techniques and safety protocols, conducting regular workshops and training sessions.
  • Improved client satisfaction by conducting regular inspections and addressing concerns promptly.
  • Maintained high standard of cleanliness and sanitation in high-traffic areas, preventing spread of germs and contributing to healthier environment.
  • Improved facility appearance and extended lifespan of flooring by establishing regular waxing and polishing schedule.
  • Fostered culture of teamwork and efficiency, organizing monthly team-building activities.
  • Negotiated with vendors for better pricing on cleaning supplies, achieving cost savings while maintaining quality.
  • Addressed and resolved staff conflicts, promoting harmonious working environment.
  • Boosted operational efficiency, reallocating resources to areas with higher demand and adjusting cleaning frequencies based on usage patterns.
  • Coordinated daily cleaning schedules to ensure comprehensive coverage of all facility areas, leading to improvement in cleanliness standards.
  • Streamlined inventory management to prevent overstocking and reduce costs, maintaining adequate supply of cleaning materials and equipment.
  • Conducted performance evaluations, identifying areas for improvement and setting achievable goals for staff development.
  • Optimized shift schedules to ensure 24/7 coverage without overworking staff, improving work-life balance.
  • Reduced environmental impact by integrating eco-friendly cleaning products and methods.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and enhancing team productivity.
  • Implemented feedback system for staff and clients, leveraging insights to improve service delivery.
  • Enhanced team morale and reduced turnover by implementing recognition program for outstanding performance among janitorial staff.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored staff performance and provided feedback to drive productivity.
  • Established and enforced safety protocols and guidelines for staff.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Disability Travel Consultant

Aveon Travel
11.1991 - 11.1992
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Followed up with customers to increase customer service with travel plans.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Helped customers with passport and visa applications.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Created promotional materials to increase visibility and attract larger market share.

Education

Cyber Security , Travel Business Management - Business

Richland Community College
Richardson, TX
09.1994

Associates - Cumuter Science, Business Management

Austin Community College
Austin, TX
09.1992

N/a - Pre Law

Notre Dame College
Cleveland, OH
08.1991

Deploma - All

Judson High School
Converse, TX
05.1990

Skills

  • Strong Communication Skills
  • GDS knowledge
  • Hotel Accommodations
  • Travel research
  • Exceptional customer service
  • Travel Arrangements
  • Advanced itinerary planning
  • Itineraries
  • Administrative tasks
  • Overseas tours
  • Documentation preparation
  • Retail Sales
  • Social Media
  • Mentoring and training
  • Expert destination knowledge
  • Global destinations
  • Regulations and compliance
  • Marketing
  • Company Branding
  • Special needs travelers
  • Client amenities
  • Company guidelines and procedures
  • Relationship Management
  • Team Oversight
  • Client Relationship Building
  • Itinerary Planning
  • Client Relations
  • Client Consultations
  • Reservations Management
  • Service Promotion
  • Locale Research
  • Critical Thinking
  • Active Listening
  • International and Domestic Travel
  • Corporate Travel
  • Relationship Building
  • Travel Planning
  • Customer Inquiry and Response
  • Customer Service
  • Payment Processing
  • Microsoft Office
  • Cancellation Policies
  • Reservation software
  • Tour Package Sales
  • Client Records
  • Travel Package Documentation
  • Cash Handling
  • Travel Destination Advice
  • Employee Training
  • Data Entry
  • Customer Referrals
  • Basic Mathematics
  • Transportation Booking
  • Business Development
  • Loyalty Programs
  • Event Planning
  • Emergency Response
  • Customer Survey Creation
  • Special Needs Travel
  • Travel Brochure Dissemination
  • Contract Negotiation
  • Customized Travel Package
  • Needs Assessment
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management

Timeline

Disability Travel Consultant

PCs Ada Travel Consultant
02.2017 - 08.2024

Driver-Trainer

Joghnys Wrecker Service
10.2010 - 02.2017

Leasing Manager

San Antonio Housing Authority
11.2003 - 09.2007

Chief Manager

Cantu Services
08.2003 - 10.2006

Apartment Leasing Agent

Apartments Solutions
11.2000 - 11.2003

Grounds Men

Pajens Lawn Care & Rock Gardening
01.1999 - 12.2004

Janitorial Supervisor

City Of Garland
12.1991 - 03.1993

Disability Travel Consultant

Aveon Travel
11.1991 - 11.1992

Voleter Fire Fighter

City of Kirby
02.1987 - 08.1993

Cyber Security , Travel Business Management - Business

Richland Community College

Associates - Cumuter Science, Business Management

Austin Community College

N/a - Pre Law

Notre Dame College

Deploma - All

Judson High School

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Patrick Cavanagh