Patrick Chatman
Jackson,Mississippi
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
FUNERAL DIRECTOR
CHATMAN & N.L. JONES FURERAL SERVICE
02.2019 - Current
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Increased efficiency in operations by streamlining the embalming process and coordinating with various departments.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
Assistant Funeral Manager
Westhaven Memorial Funeral Home, INC.
01.2016 - 02.2019
- Improved client satisfaction by providing compassionate and timely assistance during funeral arrangements.
- Streamlined the embalming process for an efficient and respectful handling of deceased individuals.
- Collaborated with local clergy to ensure personalized and meaningful funeral services for grieving families.
- Enhanced workplace safety by maintaining clean and organized preparation areas, reducing potential hazards.
- Managed inventory of supplies needed for funerals, ensuring adequate stock levels were maintained at all times.
- Facilitated open communication between family members and funeral staff during the planning process, resulting in smoother event execution.
- Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
- Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Assistant Funeral Manager
Jackson Memorial Funeral Service
08.2010 - 01.2016
- Supported funeral director with all facets of funeral service coordination.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Communicated with insurance companies to secure death benefits for payment of services.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Provided exceptional customer service by addressing inquiries or concerns in a timely and respectful manner, fostering an environment of trust and support for grieving families.
- Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.
- Excelled in time management skills by successfully juggling multiple responsibilities within tight deadlines during peak periods of demand.
- Contributed to company growth by networking with local community leaders, expanding awareness of available services.
Funeral Removal Technician
Mississippi Mortuary
09.2007 - 08.2010
- Enhanced team productivity by effectively communicating with coworkers to coordinate tasks and ensure timely completion of projects.
- Utilized time management skills to balance multiple tasks within tight deadlines while maintaining exceptional quality standards in all aspects of work performed.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
- Maintained a safe working environment by adhering to company safety guidelines during transports.
- Provided clear communication with clients about move timelines, expectations, and potential obstacles during the removal process.
Autopsy Technician
MS Department Of Public Safety
09.2007 - 09.2008
- Enhanced autopsy process efficiency by maintaining a clean and organized workspace.
- Assisted pathologists in determining cause of death through meticulous tissue sampling and data collection.
- Improved accuracy of findings by conducting thorough examinations of organs, tissues, and fluids.
- Supported timely completion of autopsies by efficiently managing multiple cases simultaneously.
- Ensured accurate results with diligent adherence to established protocols and procedures during autopsies.
- Maintained strict compliance with health and safety guidelines to minimize risk of contamination or injury during procedures.
- Collaborated effectively with forensic team members for comprehensive case evaluations and detailed reporting.
Night Auditor
America's Best Inn And Suites
04.2005 - 09.2007
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Education
Associate of Business Administration - Business Administration
Holmes Community College
Jackson MSHigh School Diploma -
Magee High School
Magee, MSSkills
- Family Counseling
- Cremations
- Customer Response
- Staff Scheduling
- Funeral Planning
- Mortuary Operations
- Empathetic
- Notary Public
- Decision-making abilities
- Compassionate communication
- Event coordination
- Cremation services
Timeline
FUNERAL DIRECTOR
CHATMAN & N.L. JONES FURERAL SERVICE
02.2019 - Current
Assistant Funeral Manager
Westhaven Memorial Funeral Home, INC.
01.2016 - 02.2019
Assistant Funeral Manager
Jackson Memorial Funeral Service
08.2010 - 01.2016
Funeral Removal Technician
Mississippi Mortuary
09.2007 - 08.2010
Autopsy Technician
MS Department Of Public Safety
09.2007 - 09.2008
Night Auditor
America's Best Inn And Suites
04.2005 - 09.2007
Associate of Business Administration - Business Administration
Holmes Community College
High School Diploma -
Magee High School
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