PATRICK CHESHIRE
FORT KNOX,KY
Summary
Dedicated field tech with 15 years of experience managing organizational technology infrastructure. Technical expert with background configuring, testing and maintaining hardware and communications systems. Detail-oriented when overseeing organizational project deployment effectiveness and security. Accomplished at assessing conditions, resolving flags and conducting hands-on troubleshooting and restoration.
Overview
34
34
years of professional experience
Work History
Field Representative
Nielsen Company
Louisville, KY
05.2024 - 06.2024
- Analyzed customer feedback, market trends, and competitive intelligence to identify opportunities for improvement.
- Performed administrative duties such as filing documents, creating correspondence.
- Gave eye-catching presentations to customers in order to provide information regarding company's products and services.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Educated and coached customers on operation and use of equipment.
- Provided on-site technical assistance to help troubleshoot and repair equipment.
Field Techician
Spectrum
Louisville, KY
05.2007 - 05.2022
- Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
- Tracked completion of objectives according to QC standards and work-related timelines.
- Provided support, troubleshooting and restoration services of video, internet and phone systems.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Trained staff members on proper use of equipment, processes and procedures.
- Provided technical support to customers via phone, email and in-person.
- Developed strategies for resolving complex technical issues encountered in the field.
Signal Support Communication Specialist
U.S. Army Recruiting Command
Louisville, KY
03.1990 - 06.2010
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Performed preventive maintenance checks, diagnosed faults and completed basic repairs.
- Erected antennas and used power generators to support communication operations.
- Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Education
Certificate of Completion -
U.S. Army
Fort Gordon GA06.1997
High School Diploma -
Marion C Moore High School
Louisville, KY05.1986
Skills
- Cable Arrangements
- Device Configuration
- Troubleshooting Abilities
- System Repairs
- Safety Awareness
- Instructing Customers
- Work Ethic
- Friendly, Positive Attitude
- Active Listening
- Team Building
- PPE Use
- Business Operations
Timeline
Field Representative
Nielsen Company
05.2024 - 06.2024
Field Techician
Spectrum
05.2007 - 05.2022
Signal Support Communication Specialist
U.S. Army Recruiting Command
03.1990 - 06.2010
Certificate of Completion -
U.S. Army
High School Diploma -
Marion C Moore High School
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