Patrick Christensen
Kent,WA
Summary
Accomplished Glass Installer and Store Manager with a proven track record at Safelite Auto Glass, enhancing customer satisfaction and team productivity through expert glass installation and exceptional leadership. Skilled in tempered glass handling and fostering teamwork, consistently meeting quality and production goals.
Reliable Desired Position with background in glass installation. Proven ability to install and repair glass in residential and commercial settings, ensuring precise fit and finish. Demonstrated proficiency in using hand tools and safety equipment, alongside strong problem-solving skills and attention to detail.
Quality-focused Auto Glass Repair expert skilled in installation, repair and maintenance. Skilled in safe handling and operation of glass and tools, coupled with superior technical aptitude. Accustomed to promoting workplace safety while using hand and power tools to complete tasks.
Overview
21
21
years of professional experience
Work History
Glass Installer
Glass America
12.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Approved regular payroll submissions for employees.
Store Manager
Safelite Auto Glass
12.2017 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Approved regular payroll submissions for employees.
Glass Installer
Safelite Auto Glass
06.2004 - 12.2017
- Improved customer satisfaction by providing timely and accurate glass installation services.
- Demonstrated exceptional craftsmanship in the cutting, shaping, and fitting of custom glass pieces for various project types.
- Fostered a positive work environment among team members by promoting open communication, collaboration, and mutual respect.
- Developed strong client relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
- Ensured safety compliance by wearing appropriate personal protective equipment and following industry guidelines during glass installations.
- Enhanced project efficiency by collaborating with team members and coordinating tasks for optimal workflow.
- Upheld strict quality control standards throughout all stages of the project lifecycle – from initial consultation to final inspection – ensuring client satisfaction at every turn.
- Troubleshot issues with glass products or installations, implementing solutions quickly to minimize disruptions for clients.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Maintained a clean and organized work environment, ensuring the proper disposal of any broken or damaged materials.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Met or exceeded company-defined quality and production goals.
Education
Associate Of Applied Business -
Green River Community College
Auburn, WASkills
- Tempered glass handling
- Heavy lifting
- Power tool proficiency
- Hand tool expertise
- Quality control procedures
- Window installation
- Laminated glass mastery
- Automotive glass installation
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Customer service skills
- Multitasking
- Reliability
- Installation and repairs
- Safety procedures
Timeline
Glass Installer
Glass America
12.2020 - Current
Store Manager
Safelite Auto Glass
12.2017 - 12.2020
Glass Installer
Safelite Auto Glass
06.2004 - 12.2017
Associate Of Applied Business -
Green River Community College
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