Patrick Cole
Colorado Springs,CO
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CSR/Dispatcher
Mr. Handyman
- Current
- Providing excellent customer service and providing timely Estimates for customer projects
- Daily Closing ratio between 36%-40% with new and repeat customers
- Schedule estimate appointments properly using the Service Titan/ CSR software
- Streamlined office processes by implementing efficient organizational systems and procedures
- Improved communication between staff members
- Pre-screen incoming leads/potential customers
- Enhanced employee productivity by ensuring daily tasks were performed and completed by end of day
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks
Administrative Operations Supervisor
All My Sons Moving & Storage
03.2024 - 01.2025
- Schedule appointments properly using the CRM/Dispatch software
- Inbound Calls and outbound calls
- Streamlined office processes by implementing efficient organizational systems and procedures
- Improved communication between departments for better collaboration and problem solving
- Pre-screen incoming leads/potential customers
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies
- Enhanced employee productivity by providing ongoing training and development opportunities
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks
- Creation and maintenance of financial records, handling correspondence, computer composition, and technical drafting, telephone duties, including sales by phone
- Using the (CSM) Client Management system, and Sparrow Platform
- To effectively answer any questions or solve any concerns the customer may have
- Knowledgeable with TeenStreet and Jazz Hiring platforms
Administrative Inventory Manager
Paradise Lagardere
06.2023 - 01.2024
- Part time Managed and Developed contingency plans for inventory shortages or surpluses, allowing for rapid response to inventory shortages
- Efficiently implemented a planning system to determine product demand, objectives of product, and coordinated communication between departments
- Ensured timely updates of new documents hard-copy and electronic versions, to accomplish proactive tracking of orders placed with vendors to ensure accurate billing, processing of vendor invoices, and resolution of inquiries or discrepancies
- Partnered with sales team to forecast future demand for products accurately, guiding procurement decisions accordingly
- Resulting into 10% increase in sales
- Interacted well with customers to build connections and nurture relationships
Inventory Operations Supervisor
Impact Fulfillment Services, LLC.
06.2021 - 01.2024
- Collaborated beneficially with production and quality supervisors to maintain accurate levels of quality and on-hand inventory
- Led team of 4 inventory specialists, providing guidance, support, and performance management to drive success
- Improved inventory accuracy by implementing a robust cycle counting system and training staff on its use
- Streamlined warehouse operations for increased efficiency, optimizing layout and storage systems
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members
- Optimized warehouse space utilization, implementing storage solutions and efficient picking processes
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Landscape Operations Supervisor
Earth's Creation Landscaping Inc.
04.2018 - 11.2021
- Managed inventory and dispatching operations to achieve timely and accurate delivery of goods and services
- Firm understanding of US DOT regulations
- Proven ability to pull data from numerous data sources using a variety of data management tools and perform daily reporting and analysis
- Managed purchasing, sales, marketing and customer account operations efficiently
- Supervised operations staff and kept employees compliant with company policies and procedures
- Conducted site inspections to determine project costs and required installation materials
- Coordinated closely with other departments to optimize scheduling of vehicle maintenance during low-demand periods, minimizing disruptions to operations
Administrative Logistics Supervisor
United States Army
06.2016 - 03.2018
- Handled high-volume paperwork and collaborated with senior administrators to resolve invoicing and shipping problems
- Improved inventory accuracy by developing and implementing enhanced control systems
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations
- Responsible for communicating scheduling and overseeing 4 to 6 team members to complete daily tasks on time
- Assigns tasks to drivers and directs vehicle maintenance repairs
- Excellent multitasking, time management and verbal communication talents
Petroleum Technician
United States Army
11.2011 - 05.2016
- Maintained detailed records of 70+ vehicles including all equipment repairs, facilitating timely preventative maintenance scheduling and reducing unexpected breakdowns
- Coordinated Receiving, shipping and loading of various types of HAZMAT material
- Including sensitive material and live ammunition
- Utilized dispatching systems to track project details and model data trends
- Led 5 to 10 vehicle convoy through military training during operations
- Proactively addressed performance issues with petroleum equipment, leading to a reduction in unscheduled maintenance activities and associated downtime costs
Education
Computer Networking - Network And System Administration
Pikes Peak Community College
Colorado Springs, COSkills
- Network troubleshooting
- Server administration
- SQL database management
- Incident management
- Customer relationship management
- Data analysis
- Problem solving
- Technical support
- Call center experience
- CRM software
- Customer service
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Payment processing
- Data entry
- Scheduling
- Office equipment proficiency
- Call management
- Administrative support
- Problem resolution
- Dispute resolution
- Product knowledge
Certification
+ Forklift
+ CSR
+CSM
+Army Achievement medal
Timeline
Administrative Operations Supervisor
All My Sons Moving & Storage
03.2024 - 01.2025
Administrative Inventory Manager
Paradise Lagardere
06.2023 - 01.2024
Inventory Operations Supervisor
Impact Fulfillment Services, LLC.
06.2021 - 01.2024
Landscape Operations Supervisor
Earth's Creation Landscaping Inc.
04.2018 - 11.2021
Administrative Logistics Supervisor
United States Army
06.2016 - 03.2018
Petroleum Technician
United States Army
11.2011 - 05.2016
CSR/Dispatcher
Mr. Handyman
- Current
Computer Networking - Network And System Administration
Pikes Peak Community College
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