Patrick Coleman
Summary
Diligent Security professional 9 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
5
5
years of professional experience
Work History
Armed Guard
Wolf Security
03.2020 - 09.2023
- Patrolled the supermarket: Regularly walk through the store, keeping an eye out for any suspicious activity, potential security threats, or safety hazards. My presence alone can deter criminal activity.
- Professionally addressed shoplifters to recover unpaid for product.
- Restricted access: Control entry and exit points, ensuring only authorized personnel are granted access to restricted areas.
- Responding to emergencies: Quickly and calmly react to any emergencies, such as medical incidents, fires, or violence. Took appropriate action, such as contacting emergency services or provided first aid if necessary.
- Assisted with conflict resolution: In the event of customer disputes or conflicts within the supermarket, acted as a mediator and work towards finding a peaceful resolution. My presence and communication skills helped diffuse tense situations.
- Maintained order: Enforce supermarket policies, such as parking regulations, crowd control during busy periods, and adherence to safety measures. This ensured a safe and pleasant shopping environment for everyone.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Collaborated with local law enforcement: Established a good working relationship with local police or law enforcement agencies. If a serious incident occurred, I cooperated with them, provided statements, and assisted with investigations.
- Conducted security checks: Performed regular inspections of the supermarket premises, including checking doors, windows, alarm systems, and any other security equipment. Reported any malfunctions or vulnerabilities to the appropriate authorities.
Security Attendant II
Spring Grove State Hospital
12.2022 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored psych patients during eating and activities.
- Conducted visits and escorts for patients and visitor
- Patrolled and transported on state grounds in rover van
- Responded quickly to emergency situations to assess and de-escalate issues.
- Secured all door on unit by patrolling the unit and monitoring patient behaviors.
- Communicated with security team and building supervisors using two-way radios.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Assisted medical staff with patient medicine.
De-escalation Specialist
Elite Solutions Security
10.2018 - 04.2020
- Reduced general liability claims by 50% by adapting to the clients request in the psych-ward, shock trauma and emergency room.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Assist medical staff in the event that they need assistance with incompetent patients
- Allow no one to commit a nuisance on or near my post
- Called the supervisor of the guard in any case not covered by instruction.
- Conducted hourly patrols and written reports followed by communicating with dispatch.
Education
No Degree - Business
Coppin State University
Baltimore, MD05.2018
No Degree - Human Services
Penn State
1301 McCulloh St, Baltimore, MD 2121705.2014
High School Diploma -
Renaissance Academy
Baltimore, MD05.2011
Skills
- Law Enforcement Support
- Grounds Patrols
- Firearm Handling
- Federal security training
- Report writing
- Attention to detail
- Vigilant and watchful
- Reliability First aid certified
- Crisis prevention (2023)
- De-escalation
- Physical combat training
- Firearms expertise
- Criminal law understanding
- First Aid training (2021)
- Security Guard Certificate
- Behavioral intervention specialist
- CDL class A (2023)
- Handcuff, Baton and Mace
Source
Resume provided by www.aftercollege.com
Timeline
Security Attendant II
Spring Grove State Hospital
12.2022 - 08.2023
Armed Guard
Wolf Security
03.2020 - 09.2023
De-escalation Specialist
Elite Solutions Security
10.2018 - 04.2020
No Degree - Business
Coppin State University
No Degree - Human Services
Penn State
High School Diploma -
Renaissance Academy
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