Patrick Collins
Stoughton,WI
Summary
High-energy professional skilled at welcoming guests, providing a positive experience with a vast knowledge of food and drink. As a server with a background of distinctive hospitality skills that cannot be taught, I pride myself on communication, knowledge, a positive demeanor and wit. It is this pedigree that instills my passion as a server! Meanwhile, I am hardworking, reliable and a life long learner! Finally, given the economy and the cost of eating out, my priority is to a promote a positive dining experience for every customer I serve!
Overview
7
7
years of professional experience
Work History
Server
Prost MSN
Madison, Wisconsin
09.2022 - Current
- Provide costumers with a unique experience as to the drinks, the menu and knowledge of the surrounding area!
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction that included several reviews that mentioned me by name.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Shift Lead
Biergarten at Olbrich
Madison, Wisconsin
04.2017 - 08.2022
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Implemented strategies to increase sales and improve service quality.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
MBA - Education
Cardinal Stritch University
Milwaukee, WI04-2014
Skills
- Excellent customer service
- Willingness to learn new skills
- Attention to detail
- Problem - Solving
- Communication
- Knowledge of both the drink and food menu
- Teamwork
- Stamina
References
References available upon request.
Timeline
Server
Prost MSN
09.2022 - Current
Shift Lead
Biergarten at Olbrich
04.2017 - 08.2022
MBA - Education
Cardinal Stritch University
Similar Profiles
Taylor GaddisTaylor Gaddis
Waitress at ProstWaitress at Prost
Brianna McCauleyBrianna McCauley
Bartender Shift Manager at Prost HausBartender Shift Manager at Prost Haus
Timothy BusseTimothy Busse
Dish Washer at Prost RestaurantDish Washer at Prost Restaurant
Makenzie McClellandMakenzie McClelland
Barista at StarbucksBarista at Starbucks
Samantha SchankeSamantha Schanke
Opthalmic Assistant/Medical Scribe at SSM Health Dean Medical GroupOpthalmic Assistant/Medical Scribe at SSM Health Dean Medical Group