Patrick Conner
Ballston Spa,NY
Summary
Dedicated and results-oriented manager with over 8 years of experience leading high-performing teams in a $5.1 billion revenue-generating business. Highly skilled in mentoring team members, driving performance improvements, and achieving ambitious company goals. Organized and reliable professional known for efficiently managing multiple priorities while maintaining a positive and proactive approach. Eager to embrace additional responsibilities to support team success.
Overview
9
9
years of professional experience
Work History
Training Supervisor
Charter Spectrum Communications
03.2025 - Current
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated onboarding processes, ensuring new hires acclimated to company culture and procedures.
- Monitored training sessions, providing feedback to improve delivery and engagement.
- Collaborated with management to identify training needs based on performance assessments.
Residential Inbound Sales Supervisor
Charter Spectrum Communications
03.2018 - 03.2025
- Led and managed a high-performing team of inbound sales representatives, consistently achieving and exceeding monthly and quarterly targets through effective coaching, training, and performance management.
- Developed and implemented strategic sales initiatives that drove revenue growth and improved customer satisfaction.
- Collaborated with cross-functional teams, including marketing and product development, to create compelling promotional materials and align sales strategies with business objectives.
- Conducted regular performance evaluations and provided actionable feedback to team members, fostering a culture of continuous improvement and professional development.
- Established clear expectations and maintained transparent communication regarding goals, targets, policies, and procedures, ensuring alignment and accountability across the team.
- Fostered a positive work environment through open communication, team-building activities, and recognition of individual and team achievements, leading to high employee engagement and retention.
- Noted as a candidate for leadership after only six months in the inbound sales representative role.
Sales Account Manager
Verizon Fios
01.2017 - 03.2018
- Trained and developed a team of sales representatives to canvas territories and effectively position products face-to-face in residential locations.
- Demonstrated expertise in telecommunications and networking technologies, leveraging this knowledge to effectively position products and services to customers and drive sales success.
- Developed strong relationships with clients ensuring high levels of customer satisfaction through proactive problem-solving and timely resolution of issues.
Combat Medic (68W)
United States Army
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
Skills
- Leader Development
- Relationship Building
- Project Management
- Microsoft Office Suite
- Learning Management Systems
- Talent Center
- WebEx
- Effective Communication
- Content Delivery
- Time Management
- Direct-Report Development
- Program Development
- SOLD
- Certified Billing Systems
Woodworking, Renovation and Travel
Aside from traveling the world and experiencing other cultures, I enjoy working with my hands. I've renovated my last two homes myself, from framework and electrical to custom cabinets and furniture. There's not a lot you can't learn to do yourself if you have the right resources.