Summary
Overview
Work History
Education
Skills
Key Qualifications
Certification
Woodworking, Renovation and Travel
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Patrick Conner

Patrick Conner

Ballston Spa,NY

Summary

Dedicated and results-oriented manager with over 8 years of experience leading high-performing teams in a $55.1 billion revenue-generating business. Highly skilled in mentoring team members, driving performance improvements, and achieving ambitious company goals. Organized and reliable professional known for efficiently managing multiple priorities while maintaining a positive and proactive approach. Eager to embrace additional responsibilities to support team success.

Overview

8
8

Years+ of professional sales leadership experience

Work History

Residential Inbound Sales Supervisor

Charter Spectrum
03.2018 - Current

• Lead and manage a team of inbound sales representatives to maximize performance and ensure high-quality service delivery.
• Develop and implement effective sales strategies to achieve and exceed monthly and quarterly targets consistently.
• Boost employee productivity through regular training sessions focusing on product knowledge, communication skills, and effective closing techniques.
• Collaborate with marketing teams to create compelling promotional materials that resonate with customers.
• Conduct regular performance evaluations, providing constructive feedback and actionable development plans for team members.
• Establish clear expectations and maintain transparent communication regarding goals, targets, policies, and procedures.
• Foster a positive work culture through open communication and team camaraderie.

Combat Medic (68W)

United States Army

• Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
• Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
• Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
• Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
• Conducted comprehensive training sessions to non-medical personnel on essential first aid skills and emergency response techniques.

Education

High School Diploma -

Franklin Central High School
Indianapolis, IN
05.2011

Skills

  • Sales strategy development
  • Sales Coaching
  • CRM software proficiency
  • Target setting
  • Sales process optimization
  • Sales team motivation
  • Lead Qualification
  • Upselling strategies
  • Goal-Oriented
  • Performance Evaluation
  • Leadership Development
  • Strategic Planning

Key Qualifications

· Team Development: I have successfully hired, trained, and mentored diverse sales teams, ensuring they are well-prepared for future roles as Account Executives. I thrive on empowering my team members to exceed their potential, fostering a collaborative and results-oriented environment.

· Pipeline Programs: I am skilled in creating and implementing targeted pipeline initiatives that align with industry trends.

· Motivation and Coaching: My approach to leadership includes a focus on motivation and coaching, employing transparent performance tracking and creative incentives to encourage teams to surpass sales targets.

· Performance Reporting: I am adept at analyzing and reporting on team and individual performance metrics. This analytical mindset allows for strategic adjustments to continually optimize sales outcomes.

· Cross-Departmental Collaboration: My ability to build relationships across departments drives shared goals and improves overall performance.

Certification

  • Workplace Expectations: Sexual Harassment Prevention for New York Employees Curriculum
  • WE: Equal Employment Opportunity Requirements for Leaders and Human Resources
  • DDI: Developing Yourself and Others - 4 hours
  • DDI: Resolving Workplace Conflict
  • Workplace Expectations: Leading a Respectful Workplace Curriculum
  • HR Guidelines for Supervisors
  • WE: Protecting Customer Proprietary Network Information (CPNI)
  • Leadership Framework: Create Clarity
  • WE: Protecting Employee Health Information per HIPAA Guidelines
  • Issue Escalation Refresh Training
  • People Leader SOSP Guidelines
  • Customer Handling Enhancement - Leadership Training
  • Sold Training- Emotional Intelligence

Woodworking, Renovation and Travel

Aside from traveling the world and experiencing other cultures, I enjoy working with my hands. I've renovated my last two homes myself, from framework and electrical to custom cabinets and furniture. There's not a lot you can't learn to do yourself if you have the right resources. 

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Patrick Conner