Patrick Conner

Residential Inbound Sales Supervisor

Charter Spectrum

03.2018 - Current

Boosted customer satisfaction by providing efficient and knowledgeable service in a fast-paced inbound sales environment.
Managed a team of inbound sales representatives, ensuring optimal performance and high-quality service delivery.
Developed and implemented effective sales strategies to achieve monthly and quarterly targets consistently.
Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.
Implemented performance-based incentives for the sales team, leading to higher motivation levels and improved overall results.
Collaborated with marketing departments to create impactful promotional materials that resonated with customers.
Handled escalated customer concerns promptly and professionally, maintaining a high level of customer satisfaction despite potential issues.
Conducted regular performance evaluations for team members, offering constructive feedback and actionable development plans for improvement.
Established clear expectations for the team through consistent communication on goals, targets, policies, and procedures.
Promoted a positive work culture among team members by encouraging open communication channels and fostering camaraderie among colleagues.
Maintained up-to-date knowledge of industry trends and competitors'' offerings to effectively address customers'' needs during sales calls.
Created an organized system for tracking leads and follow-ups within the CRM software to ensure no opportunities were missed.
Partnered with the product development team to relay valuable customer insights, helping improve existing offerings and shape future product lines.
Implemented quality monitoring procedures for inbound sales calls, ensuring consistent adherence to company standards while identifying areas for improvement.
Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.