PATRICK CONNERTY
BROOKSVILLE,FL
Summary
Experienced professional with 15 years in staff training and development, adept at reducing turnover rates through fostering a positive work culture. Strong communication, analytical, and organizational skills enable effective team leadership and results-driven performance. Proven ability to build relationships and promote collaboration among colleagues.
Overview
12
12
years of professional experience
Work History
Certified Training General Manager
First Watch Daytime Cafe
07.2024 - Current
- Reduced turnover from over 200% to under 30% in just under 2 years
- Developed & promoted 2 hourly employees to become Operations Managers with 3 more currently being developed.
- Oversee the training & development of candidates (C.A.F.E.S) that are hired into First Watch for the Operations Manager level to the Director of Operations level.
- Created & implemented a daily, weekly, monthly employee recognition process.
- Implemented an Employee of the Month recognition program for the Front of the House & Back of the House team members.
General Manager
First Watch Daytime Cafe
07.2023 - 07.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations.
- Maximized efficiency by coaching and mentoring team on First Watch Culture & Values.
- Managed budgets, inventory, employee reviews, training & schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth.
Operations Manager
First Watch Daytime Cafe
03.2023 - 07.2023
- Established positive and effective communication among restaurant staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in hiring and training of team members.
- Cultivated and strengthened relationships with team members using strong communication skills.
Area Training General Manager
APPLEBEE'S BAR & GRILL
01.2013 - 03.2023
- Operated a $3 million a year training restaurant at the highest levels within the NRP group.
- Responsible for 10 restaurant's compliance & internal training & reporting, ensuring proper procedures followed.
- Trained & developed 35 new Managers & Area Directors to Applebee's since 2018.
- Fostered the lowest turnover out of 170 restaurants 2016-2023.
- Top 5 restaurant out of 1,725 units based off ASI scorecard from 2018-2023
- Prepare & manager to daily weekly, annual budget
- Prepare schedules and ensures that restaurant is staffed for all shifts.
- Staff, train and develop employees through ongoing feedback.
- Identify operational opportunities to build sales and control costs; develop and implement plans.
- Manage all levels of staff from 50 team members to 4 reporting managers.
- Manage inventory at all levels efficiently & accurately.
- Ensuring all food & all labor costs are met in a cost-effective manner.
- Develop a team-oriented environment, foster a culture of teamwork & pride in everything you do.
Education
Accounting
Suffolk University
Boston, MAMilitary Service
Sergeant, United States Marine Corps
Timeline
Certified Training General Manager
First Watch Daytime Cafe
07.2024 - Current
General Manager
First Watch Daytime Cafe
07.2023 - 07.2024
Operations Manager
First Watch Daytime Cafe
03.2023 - 07.2023
Area Training General Manager
APPLEBEE'S BAR & GRILL
01.2013 - 03.2023
Accounting
Suffolk University