Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Creedon

Arlington,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses quick decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Inflight Services

UNITED Airlines
07.2022 - Current
  • Provides high quality customer service to passengers based on market specification and individual needs. This includes, but is not limited to, enroute cabin service and/or ground cabin service to delayed or canceled passengers.
    Provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures
  • Ability to use time efficiently and productively. Ability to demonstrate assertiveness and influence, when appropriate. Ability to resolve difficult, emotionally charged or confrontational issues while maintaining composure and focusing on customer needs. Ability to make decisions with little or no supervision, or in the face of rapidly changing events, stress, emergencies or crises. Ability to demonstrate flexibility and adjust easily to new conditions, changing needs and priorities.
  • Quickly and effectively investigating and resolving issues onboard aircraft. Making decisions for in the moment care resolving customer challenges.

Inflight Services

JetBlue Airways
02.2022 - 07.2022
  • Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand. Work quickly and effectively to resolve customer issues.
  • Respond effectively to a broad range of emergencies and issues. Make quick decision to handle customer and crew emergencies.
  • Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
  • Experience providing assistance to disabled Customers and/or unaccompanied minors in accordance with ADA
  • Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales

Customer Service

Protiviti- New York State
12.2020 - 03.2022
  • Oversight of large-scale scheduling system
  • Customer advocating, customer problem resolution
  • handling escalated customer issues and complaints
  • Customer Call Center Quality Assurance

Team Lead

Goldfish Swim School & Goldfish Swim School Franchising
04.2016 - 05.2019
  • Trained 10 new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills

Education

High School Diploma -

Walnut Hill School

Business, Applied Leadership

Arizona State University
2019

Skills

  • Customer Facing
  • Team Leadership
  • Quality Control
  • Influencing work groups
  • Airline Operations
  • Coaching
  • Critical thinking
  • Quick decision making
  • Working in a fast paced environment
  • Communication with leadership and other departments
  • Effective Decision Making
  • Supervisory Skills
  • Project Management
  • Customer Experience
  • Problem Resolution
  • Aviation and Airlines

Timeline

Inflight Services

UNITED Airlines
07.2022 - Current

Inflight Services

JetBlue Airways
02.2022 - 07.2022

Customer Service

Protiviti- New York State
12.2020 - 03.2022

Team Lead

Goldfish Swim School & Goldfish Swim School Franchising
04.2016 - 05.2019

High School Diploma -

Walnut Hill School

Business, Applied Leadership

Arizona State University

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