Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Cunningham

Neptune,NJ

Summary

Accomplished Store Manager with a proven track record, enhancing customer satisfaction and streamlining operations. Expert in customer service and inventory control, I led teams to exceed sales targets through innovative strategies and effective training. Skilled in problem-solving and team leadership, I consistently achieved positive outcomes in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Store Manager

Midas/Prenlyn
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
  • Followed safety protocols for personal, guest and automobile safety.

Store Manager

AAA
08.2021 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
  • Ensured worker safety by implementing strict safety protocols and conducting regular training sessions.

Store Manager

Firestone Complete Auto Care, BRO
01.2012 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Head Dispatcher

State Shuttle
03.2010 - 01.2012
  • Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Handled escalated customer issues with professionalism, resolving concerns quickly to maintain client satisfaction levels.
  • Managed scheduling of service calls, prioritizing urgent requests and maintaining optimal utilization of resources.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Education

High School Diploma -

Toms River High School East
Toms River, NJ

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Sales professional

Accomplishments

  • Profit Improvement Champion- 2020
  • Total Sales Improvement Champion- 2020
  • President's Challenge Winner- 2019
  • President's Challenge Winner-2016
  • Finish the Year Strong Winner- 2015

Timeline

Store Manager

Midas/Prenlyn
12.2023 - Current

Store Manager

AAA
08.2021 - 12.2023

Store Manager

Firestone Complete Auto Care, BRO
01.2012 - 08.2021

Head Dispatcher

State Shuttle
03.2010 - 01.2012

High School Diploma -

Toms River High School East

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Patrick Cunningham