Patrick Damon Sharp

• Managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Contributed to interdisciplinary team meetings by providing updates on patients' progress toward achieving established care goals through the presentation of pertinent clinical data.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

Selected as one of just two properties on Alameda Island to be part of the prestigious Airbnb Plus program by Airbnb. In addition to providing useful tools for enhancing customer satisfaction, this program has helped me achieve an average increase in rental charges of 22% per night. Being chosen for this opportunity highlights the breadth of my skills beyond working solely within large city healthcare organizations.

• Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
• Complied with governmental and other regulatory agencies by following policies and documenting transactions.

• Served as an advocate for patients'' rights, facilitating effective communication between healthcare providers and patients'' families.
• Optimized resource allocation during high census periods by effectively triaging admissions and prioritizing acuity levels.
• Reduced ICU readmissions by collaborating with interdisciplinary teams to develop comprehensive discharge plans.
• Increased staff competency by conducting educational sessions on various ICU topics such as ventilator management, sedation protocols, and advanced cardiac life support techniques.

• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.