Hi, I’m
Patrick Daspremont
Villa Hills,USA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
years of professional experience
Work History
DHL Express
Americas Network Control Sr. Director
01.2020 - Current
Job overview
- Manages and coordinates, the performance of aircraft and trucks in accordance with the DHL published schedules
- Establishes and clearly communicates network contingencies with Hubs & Gateways, field, airlines and ground transportation groups
- Makes time sensitive/critical decisions related to aircraft re-routes, re-assignment, delays, cancellations, and charter backups, as required
- Improves team performance via Managing a Team of 7 Senior Managers & 6 Duty Managers.
DHL Express
Head of US Centralized Dispatch
07.2013 - Current
Job overview
- Coordination of US Centralized Dispatch, devoted to creating a positive customer experience by ensuring pickups and deliveries were completed on time
- Set up a Center of Excellence, demonstrating best in class practices that differentiate DHL from the competition
- Centralized several cost focussed strategic solutions in Dispatch to improve the economies of scale and to simplify the lives of our DHL Operators (B2C Solutions, SOF & NSR repositories and Operations Podcasts)
- All Field Services Alerts and Contingency Support (DHL Activation and Response Team) were managed through Dispatch.
DHL Express
Americas Global SOP Director
01.2018 - 01.2020
Job overview
- Responsible for the coordination, implementation, and strict adherence to a quality program that includes Global SOP and ISO for the Americas Region
- Develops and/or reviews standards, policies, and procedures for all Express Operations functions and departments involved
- The Americas Director of Global SOP has the ultimate authority and decision over process changes for the Region and accepts the responsibility for ensuring compliance with all regulatory and company standards
- He coordinates reviews and resolves quality control problems/concerns with the Countries in the Region and assists with any continuous improvement initiatives
- He schedules and performs Global SOP & ISO reviews and reports findings to the Senior Leadership of Operations; develops corrective action plans and ensures timely resolution of findings
- Managing a Team of 2 Senior Managers.
DHL Global Forwarding
Head of Customer Service & BPO
01.2017 - 03.2018
Job overview
- Provides CS input to key business decisions and programs
- Leads and develops synergies of a Customer Centric Culture between all products
- Implements any relevant CS strategy/program to deliver superior service and customer satisfaction
- Utilizes customer feedback data to improve trends in product or service issues
- Develops service level standards that are focused on response time and issue resolution
- Manages and drives standardization and process optimization throughout the Central Region
- Managing a Team of 1 Customer Experience Manager, 1 Quality Manager, 30 Dedicated Dispatchers, 2 Supervisors, and 1 Vendor Partnership Manager.
DHL Global Forwarding
Head of Dedicated Dispatch
05.2015 - 01.2017
Job overview
- The Dedicated Dispatch Team offered standardized transportation support, as well as highly specialized end-to-end solutions, to customers across the United States
- We operated asset light and ensured that the cargo was expedited in the most economic manner with greater visibility and best customer service for an unbeatable price
- We coordinated the transportation services for Ocean Import, Ocean Export, Air Import and Air Export customers
- Managing a Team of 30 Dedicated Dispatchers, 2 Supervisors, 1 Business Analyst and 1 Vendor Partnership Manager.
DHL Express
Head of US Centralized Dispatch & PMO
08.2014 - 04.2015
Job overview
- The PMO strived to standardize and maintain governance in the execution of projects and instituted strategic innovative solutions that enhanced the DHL business model and increased the customer experience
- The Dispatch Center of Excellence acted as an Insanely Customer Centric entity focussed on proactive undeliverable resolutions, B2C delivery maximization, and with subject matter experts that constantly evaluated processes in light of their efficiency, effectiveness and flexibility
- Managed a Team of 24 Dedicated Dispatchers, 2 Project Managers, 1 Supervisor and a Team of Business Support.
DHL Express
US Ops Quality - Operations Programs
12.2012 - 07.2013
Job overview
- Responsible for planning and organizing all activities for Programs Field support (all US Express locations)
- Including; Application support, Best Demonstrated Practice sharing, Continuous Improvement initiatives, Compliance Monitoring (Global SOP) and Contingency Planning (DART)
- Maintained all Field Communications and led several strategic initiatives (Projects) that are focussed on improving the customer experience and cost management.
DHL Express
Head of Operations Programs
04.2012 - 12.2012
Job overview
- US Network Operations Programs maintained company policies, procedures, bulletins, and operational news and updates via Field Services Alerts
- Carried out Field Operations Support, with hardware, application and process support, as well governance of the Standard Operating Procedures
- Used internally designed Project Management Tools and well defined Project Management Methodologies for the execution of key Operational Projects with the support of all Cross Functional teams
- Provided Senior Leadership support and carried out detailed stakeholder analysis to capture internal interest and concerns for any operational program
- Developed cross functional partnerships and executed customer focussed innovative solutions
- Managed a team of 8 Senior Managers, Jr
- Managers, Analysts and contracted Project Managers.
DHL Express
Senior Manager Operations Programs
04.2009 - 04.2012
Job overview
- Responsible for the support of the US Field (all Service Centres), Hub (CVG) & Gateways Operations (LAX, SFO, MIA, JFK & CVG)
- Maintained all internal Policies & Procedures, Field Communications, Operations Process Improvements and Contingency Support
- Managed 7 Field Support Managers and Analysts.
DHL Express
Senior Internal Auditor
05.2007 - 03.2009
Job overview
- Responsible for the audit planning, program and coordination of reviews of organizational, functional and contractual activities to evaluate the effectiveness and efficiency of management controls, and to determine whether organizational units in the Americas Region perform their operational planning and control activities in compliance with internal procedures and governmental regulations
- Attended Board and Audit Committee meetings to provide updates on audits performed
- Performed special projects and reviews, as assigned by Board members
- Reported to the Executive Board and Stakeholders
- Led a team of 8 Junior and Senior Auditors.
Deutsche Post DHL
Senior Internal Auditor
11.2005 - 04.2007
Job overview
- Responsible for the audit planning, program and coordination of reviews of organizational, functional and contractual activities to evaluate the effectiveness and efficiency of management controls, and to determine whether organizational units in the European Region perform their operational planning and control activities in compliance with internal procedures and governmental regulations
- Attended Board and Audit Committee meetings to provide updates on audits performed
- Performed special projects and reviews, as assigned by Board members
- Reported to the Executive Board and Stakeholders
- Led a team of 5 auditors.
Deutsche Post DHL
Internal Auditor
01.2005 - 10.2005
Job overview
- Examining company internal control systems across Europe, Middle East and Africa
- Gauging levels of financial risk within the organization
- Checking whether all operational reports and records were accurate and reliable thus protecting company assets
- Identifying which processes were not complaint to internal policy, and advising on changes to be made
- Liaising with managerial staff and presenting findings and recommendations
- Reporting to the Executive Board.
European Coordination Centre
Field Support Audit Manager
02.2004 - 01.2005
Job overview
- Responsible for the Field Support of all European Pick Up and Delivery Operations, as well as all Hubs and Gateways Field Support
- Maintained all application acceptance testing and deployment, as well as sustaining compliance to regulatory and internal company policies & KPI’s
- Support senior management, business and customers to achieve their performance goals
- Audit lead on all Hub & Gateway audits.
Business Process Area
Business Analyst
03.2002 - 02.2004
Job overview
- Responsible for all Hubs & Gateways, airside operations and central processing enhancement projects and field support, as well as process improvement reviews
- Managed a team of 4 Field Support Analysts.
Business Process Area
Field Support Analyst
03.1999 - 03.2002
Job overview
- Responsible for the development and implementation of business process improvements with the primary objective of reducing cost and increasing efficiency
- Established programs, metrics, and standardization across all European Hubs, by leading the Transportation Harmonization Program
- Responsible for design changes and identifying opportunities to improve operations procedures and tools
- Managed multi-functional teams with the implementation of continuous improvement initiatives.
Cologne Hub
Senior Supervisor Operations
03.1997 - 03.1999
Job overview
- Responsible for all Gateway & Hub operational night sort activities and any continuous improvement projects during the transition from a Gateway to a Hub
- Supervised 10 Supervisors and 215 agents.
Brussels Hub
Operations Supervisor
03.1993 - 03.1997
Job overview
- Responsible for all outbound and inbound sorting; letter-sort, automated sort, and a variety of other facets of the night operation
- Operations project lead for the introduction of the automated letter-sort, which was the first of its kind for DHL Express
- Supervised 85 agents.
DHL Aviation
Loader/Sorter
03.1991 - 03.1993
Job overview
- DHL Aviation Brussels.
Education
RitoSint-Truiden, Belgium
High School Diploma
06.1990
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Charismatic Leader
- Employee Development
Timeline
Americas Network Control Sr. Director
DHL Express
01.2020 - Current
Americas Global SOP Director
DHL Express
01.2018 - 01.2020
Head of Customer Service & BPO
DHL Global Forwarding
01.2017 - 03.2018
Head of Dedicated Dispatch
DHL Global Forwarding
05.2015 - 01.2017
Head of US Centralized Dispatch & PMO
DHL Express
08.2014 - 04.2015
Head of US Centralized Dispatch
DHL Express
07.2013 - Current
US Ops Quality - Operations Programs
DHL Express
12.2012 - 07.2013
Head of Operations Programs
DHL Express
04.2012 - 12.2012
Senior Manager Operations Programs
DHL Express
04.2009 - 04.2012
Senior Internal Auditor
DHL Express
05.2007 - 03.2009
Senior Internal Auditor
Deutsche Post DHL
11.2005 - 04.2007
Internal Auditor
Deutsche Post DHL
01.2005 - 10.2005
Field Support Audit Manager
European Coordination Centre
02.2004 - 01.2005
Business Analyst
Business Process Area
03.2002 - 02.2004
Field Support Analyst
Business Process Area
03.1999 - 03.2002
Senior Supervisor Operations
Cologne Hub
03.1997 - 03.1999
Operations Supervisor
Brussels Hub
03.1993 - 03.1997
Loader/Sorter
DHL Aviation
03.1991 - 03.1993
Rito
High School Diploma
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