PATRICK DAVIDSON
Charlotte,NC
Summary
Over 20 years of retail sales, retail operations, and store/district/regional management experience. Expertise in store management, operational initiatives and safety/risk management. As a performance driven executive with vast experience leading profit-generating operations I have expertise in restoring profitability and a reputation for turning around underperforming stores. Engaging leader with a firm, but fair attitude and a track record for recruiting/building and promoting high performing teams.
Overview
15
15
years of professional experience
Work History
Regional Manager
Follett
05.2023 - Current
- Responsible for 25 store locations in North Carolina accounting for approximately $40 million total annual sales.
- Provide leadership for managing all functions of college bookstores, including establishing budgets, financial goals, service levels and policy administration to market leaders and store managers.
- Partner with key campus constituents to maintain an open, positive, and ongoing relationship while presenting Follett programs, RFP's and M&A initiatives to multiple campus stakeholders including CFO, provost, athletic department, admissions, and alumni.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
Store Manager
Belk
07.2021 - 05.2023
- Responsible for leading, innovating and inspiring multi-unit teams to exceed overall store sales, profit, Omni channel and service goals
- Held full accountability for sales, operations, profit, executive talent development/acquisition, special events, cause marketing, store presentation and service standards
- 19th Largest Door in Company - $40M Annual Volume
- 160,000 square foot dual level store with 120 employees
- Pilot store for all new to market merchandise strategies and technology implementation.
Store Manager
Belk
07.2019 - 07.2021
- Relocated to NC and quickly turned around underperforming store in Gastonia that was down -12%LY course corrected by 10 basis points to pick up six rankings for fiscal year
- Finished ranked #4 in region vs
- 10 (Region comprised of 12 stores)
- Recruited a team of selling and service focused executives and reduced turnover from 44% to 17% year vs
- Year
- Also built talent bench for future advancements and promoted two executives to larger assignments within first eighteen months
- Through Covid was able to shift store focus to Omni channel & BOPIS in order to maintain profitability and drove $500K pick up #3 increase in the region
- Implemented and maintained high customer service standards improving service score from 55% to 76% ranked #2 in region
- 20 Million Annual Volume duel level location with 110,000 square feet and 100 employees.
Store Manager
Macy's
04.2016 - 06.2019
- 60 Million Dollar Annual Volume Location with oversight of one dual level location, one free standing men's/kid's/Backstage building, one free standing furniture gallery and one free standing MAC cosmetic store
- 300,000 total square feet with over 300 employees and 25 salaried executives
- 4th highest profitable store in North West Region for Macy's and earned #1 scorecard in region 2018
- Lead store to support Give Back initiatives to local community charities & non profits through community grants
- Recognized with award for #1 Give Back location in all of Macy's 2019
- Grew district and regional talent bench, promoted two ASM's and one furniture gallery manager into 1st assignment store manger roles
- Reduced shrink from 4.9% to 3.2% of sales - improved from 11th to 4th in district
- Significantly improved morale - increased employee satisfaction scores 16 points from 64% to 80%
- Improved operational audit scores from 70% to 89% by focusing on total store alignment
- Received Macy's Exceptional Leadership Award (MM6) two years in a row, chosen to participate in SLDP 2017 and Leadership Institute 2018.
Store Manager
Macy's
04.2015 - 04.2016
- 32 Million Dollar Annual Volume Location with oversight of one duel level location, 125,000 total square feet with 110 employee's
- 2nd assignment location, chosen to turn around location because of poor operational standards
- Quickly identified key operational deficiencies such as hard to hire location, low retention rates and hard shopped store environment
- Implemented operational best practices, recruited executive team through adoption of external recruitment and piloted first outside holiday hiring bus system in company
- Drove overall performance scorecard from 58% (lowest in district) to 86% ranking #3 in region within six months
- Piloted & Opened first 'At your service' location for Macy's - tested and refined all operational best practices that would later scale to total company
- Received Macy's Exceptional Leadership Award (MM6) that year and participated in SLDP leadership program
Store Manager
Macy's
07.2013 - 04.2015
- 20 Million Dollar Annual Volume Location with oversight of one duel level location, 100,000 total square feet with over 100 employees
- Drove sales by driving customer centric selling culture through My Macy's initiatives, leveraged regional partnerships to differentiate localization strategies to drive comp year over year growth in remote location
- Consistently ranked in top tier for customer loyalty and credit applications, went from second to last to top 3 performance in first year
- Drove overall performance scorecard from 72% to 89% - improved from 8th to 2nd in district (12 stores)
- Received Macy's Exceptional Leadership Award (MM6) 2014.
Assistant Store Manager
Macy's
05.2011 - 06.2013
- Macy's Pleasanton was the 3rd largest volume door in the Northwest Region (Union Square #1 & Valley Fair #2)
- I held total responsibility for the three level Men's, Home & Children's building
- 17 Million Annual Volume - 100,000 square feet and 90 employee's
- Ensured Executive team adhered to Black Box reporting process to drive operational excellence
- Held sales managers accountable for conducting weekly coaching sessions with their teams
- Utilized review process as tool for executive talent development, promotion and advancement
- Chosen to participate in Macy's Leadership Institute program.
District Merchant
Macy's
04.2009 - 05.2011
- Bay Area South District -14 Stores- Home Department - Oversaw all home FOB's in district in alignment with regional planning division
- Oversight of over 120m in volume and a team of 150+ employee's and 14 store managers
- Effectively negotiated and was direct liaison between vendor merchants and store managers
- Strategize with planners in order to maintain correct stock levels and My Macy's initiatives, organize training's, coordinate product knowledge seminars to increase sell through and profitability
- Received the #1 District Merchant/Planner Scorecard in Bay Area South 2010 & Recognized with the Exceptional Leadership Award (MM6).
Education
Associates Degree - Business Administration
California State University - Fresno
Fresno, CASkills
Leadership
- Requests for Proposal (RFP)
- Human Resources Management
- Project Management
- Mergers and Acquisitions (M&A)
- Territory Management
Systems Knowledge
- Power Bi
- SharePoint
- Mainframe (WMS)
- ADP / Kronos
Accomplishments
- 6 Time Recipient Of The Macy's Exceptional Leadership Award
- SLDP (Store Leadership And Development Program) 3 time participant
- Store Manager Of The Year -MIC Give Back NWR
- Certificate Of Appreciation-Fresno Chamber Of Commerce
- Certificate Of Recognition From City Of Fresno
- Participated (2yrs) In Macy's Leadership Institute Training Program
Additional Information
Completed Professional Development Course at The Leadership Institute in Cincinnati OH, Active Member of American Management Association
Timeline
Regional Manager
Follett
05.2023 - Current
Store Manager
Belk
07.2021 - 05.2023
Store Manager
Belk
07.2019 - 07.2021
Store Manager
Macy's
04.2016 - 06.2019
Store Manager
Macy's
04.2015 - 04.2016
Store Manager
Macy's
07.2013 - 04.2015
Assistant Store Manager
Macy's
05.2011 - 06.2013
District Merchant
Macy's
04.2009 - 05.2011
Associates Degree - Business Administration
California State University - Fresno
Similar Profiles
JUAN ANGUIANOJUAN ANGUIANO
AP Processing & Accounts Payable Clerk at FollettAP Processing & Accounts Payable Clerk at Follett
Darcey FollettDarcey Follett
Daytime Charge Nurse at FollettDaytime Charge Nurse at Follett
Tommy VuTommy Vu
Full-Time Team Lead at FollettFull-Time Team Lead at Follett
Ryan SuratteRyan Suratte
Order Filler at FollettOrder Filler at Follett
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom