Summary
Overview
Work History
Education
Skills
Awards
References
Certification
Timeline
Generic

Patrick Davis

Decorah,Iowa

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and professional experience.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Customer Service Representative

H & R Block
Decorah, IA
01.2024 - Current
  • Provided excellent customer service to resolve customer questions in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as scanning documents, filing paperwork, updating databases, and handling sensitive material.
  • Answered incoming calls and emails.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Teacher

Decorah High School
Decorah, IA
08.2006 - 05.2023
  • Developed and implemented lesson plans based on social studies curriculum objectives
  • Provided individualized instruction to meet the needs of students.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Coached after school sports teams.
  • Participated in professional development workshops related to teaching methods or curriculum changes.

Teacher

Beckman High School
Dyersville, IA
08.1991 - 06.2006
  • Developed and implemented lesson plans based on social studies curriculum objectives.
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Coached high school track and field and middle school football.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Actively sought out opportunities for collaboration with other teachers within the district.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Education

MA Education -

Viterbo University
La Crosse, WI
06-2000

BA Social Sciences Teaching -

Central College
Pella, IA
05-1986

Skills

  • Information Security
  • Scheduling
  • Office equipment proficiency
  • Problem-solving abilities
  • Courteous demeanor
  • Adaptive team player
  • Client Relations
  • Problem Resolution
  • Microsoft Office Suite
  • Multi-Task Management
  • Professional telephone demeanor
  • Credit card payment processing
  • Tactful and diplomatic
  • Critical Thinking
  • Technology Integration
  • Cognitive and behavioral development
  • Flexible and adaptive
  • IEP planning
  • Motivating students
  • Cultural Sensitivity
  • Faculty Collaboration

Awards

  • Iowa All-Star Track Coach - 1997
  • IATC Track Coach of the Year - 1996
  • IATC District Coach - 1997, 1999, and 2006
  • Beckman High School Hall of Fame 2021, 2022 Track and Field Coach

References

  • Dan Correy, Teacher, Beckman High School, Dyersville, Iowa, 563-875-8447
  • Todd Troutman, Athletic Director, Beckman High School, Dyersville, Iowa, 563-875-7188
  • Liz Fox, Curriculum Director, Decorah High School, Decorah, Iowa, 563-380-1771
  • Jim Pankow, Registrar, Decorah High School, Decorah, Iowa, 563-277-2161
  • Liz Shafer, Loan officer, Marine Credit Union, Decorah, Iowa, 630-742-1837

Certification

  • Iowa Teaching License Social Studies (all)

Timeline

Customer Service Representative

H & R Block
01.2024 - Current

Teacher

Decorah High School
08.2006 - 05.2023

Teacher

Beckman High School
08.1991 - 06.2006

MA Education -

Viterbo University

BA Social Sciences Teaching -

Central College

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Patrick Davis