De'Antra Patrick
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Medical receptionist
Valley Forge Medical Center
11.2022 - 01.2023
- Valley Forge Medical Center
- Patient-focused, detail-oriented and computer-savvy medical receptionist
- Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs
- Effective in handling office and administrative tasks within busy, multi-physician practices.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Tier, Customer Service Agent
Maximus Federal
07.2022 - 11.2022
- Experienced and driven call center agent with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills
- Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships
- A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company
- A leader with an outgoing attitude perfect for acting as a liaison between clients and the company.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Chat and Email Agent
Press-One Customer Care
12.2021 - 07.2022
- Press-One
- Provided customer service online and have the following responsibilities and duties: responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
Life Insurance Receptionist
Nick Floyd and Associates
01.2021 - 12.2021
- Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support
- Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling
- Specializes at creating a friendly and receptive office environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Raleigh High School
Raleigh, MSBachelor of Arts - Elementary Education
University of Arizona Global Campus
05.2025
Skills
- Office Supplies and Inventory
- Call Transfers
- Call Documentation
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Help Desk Support
- Collaborative Team Player
- Microsoft Windows and Office
- Microsoft Certification
- Call Center Operations
- Customer Support Needs Assessment
- Troubleshooting Network Issues
Timeline
Medical receptionist
Valley Forge Medical Center
11.2022 - 01.2023
Tier, Customer Service Agent
Maximus Federal
07.2022 - 11.2022
Chat and Email Agent
Press-One Customer Care
12.2021 - 07.2022
Life Insurance Receptionist
Nick Floyd and Associates
01.2021 - 12.2021
High School Diploma -
Raleigh High School
Bachelor of Arts - Elementary Education
University of Arizona Global Campus
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