Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Delva

Spring Valley,NY

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spark
SPRING VALLEY, NY
07.2022 - Current
  • Provided accurate information about products and services to customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Led on- and off-site customer support teams across multiple time zones.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Pharmacy Technician

Commonwealth Health Regional Hospital of Scranton
Scranton, PA
07.2019 - 07.2022
  • Maintained accurate records of medications dispensed, including controlled substances.
  • Resolved customer service issues by providing appropriate solutions in a timely manner.
  • Assisted pharmacists in preparing intravenous admixtures and chemotherapy drugs.
  • Performed inventory management duties such as restocking shelves and verifying expiration dates.
  • Provided critical care support by recommending appropriate drug therapy regimens in high-stress environments.
  • Collaborated with healthcare teams to develop and implement patient-specific pharmacotherapy plans.
  • Educated patients and caregivers on medication administration, side effects, and importance of adherence.
  • Supervised pharmacy technicians and interns, ensuring accurate medication dispensing and adherence to safety protocols.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Established or maintained medications and other patient profiles.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Entered prescription information into computer databases.
  • Implemented antibiotic stewardship programs to optimize antimicrobial use and reduce resistance.
  • Conducted quality improvement projects aimed at enhancing medication safety and pharmacy services.
  • Provided advice to medical practitioners and patients.
  • Maintained patient drug histories.
  • Filled medication orders in accordance with physicians' instructions and departmental policies.
  • Monitored storage areas for temperature control, cleanliness, security.

Pharmacy Technician

Lehigh Valley Hospital
Pocono, PA
03.2017 - 07.2019
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Restocked shelves with new supplies of medications as needed.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Assisted in training new employees on pharmacy procedures.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Provided education materials about medications to patients upon request.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Managed filing of prescriptions, both electronically and manually.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.

Education

Associate of Applied Science - Pharmacy

Ashworth College
Norcross, GA
01-2024

Skills

  • Customer service
  • Product knowledge
  • Order tracking
  • Inventory management
  • Data entry
  • Customer relationship management
  • Medication dispensing
  • Prescription verification
  • Patient education
  • Controlled substance handling
  • Pharmacy software
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Process improvement
  • Quality assurance
  • Time management
  • Medication labels
  • Processing payments
  • Communication skills
  • Proper labeling
  • Point of sale systems proficiency
  • Verifying orders
  • Patient confidentiality
  • Medication therapy management
  • Drug utilization review
  • Intravenous admixture preparation
  • Insurance billing
  • Drug safety
  • Pharmaceutical calculations
  • FDA and HIPAA compliance
  • Interpreting and processing medication orders
  • Labeling prescriptions
  • Drug classification
  • OTC recommendations
  • Pharmacy ethics
  • Prescription filling
  • Drug interaction awareness
  • Healthcare regulations
  • Compounding techniques
  • Troubleshooting malfunctioning equipment
  • Quality assurance and control
  • Drug monitoring
  • Prescription interpretation
  • Workflow optimization
  • FDA drug safety guidelines
  • HIPAA
  • Ordering and stocking medications

Certification

  • Certified Pharmacy Technician (CPhT)

Timeline

Customer Service Representative

Spark
07.2022 - Current

Pharmacy Technician

Commonwealth Health Regional Hospital of Scranton
07.2019 - 07.2022

Pharmacy Technician

Lehigh Valley Hospital
03.2017 - 07.2019

Associate of Applied Science - Pharmacy

Ashworth College

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