Patrick DeSalle
Lancaster,CA
Summary
Dynamic Sales Manager with over 20 years of experience in driving sales performance, enhancing customer satisfaction, and developing effective training initiatives. Proven success in strategic negotiation and client relationship management.
Overview
23
23
years of professional experience
Work History
Sales Manager
E System Sales, Inc.
03.2005 - Current
- Facilitated retail store shelving sales while ensuring high-quality customer service via online platforms and telephone communication for over two decades.
- Managed 70 - 100 inbound and outbound calls each day.
- Achieved and surpassed quarterly sales targets through strategic deal-closing techniques.
- Developed and implemented training initiatives for team members, resulting in enhanced skills and increased sales performance.
- Enhanced customer satisfaction through attentive service and effective product knowledge.
- Coordinated LTL freight shipping logistics and ensured timely follow-up with customers.
Delivery Driver
Vince's Pasta & Pizza
04.2015 - 01.2020
- Executed timely and efficient delivery of food orders to enhance customer satisfaction.
- Documented and verified delivery and payment records to enhance overall operational accuracy.
- Facilitated training sessions for new drivers on company protocols and safety procedures.
- Managed point-of-sale systems to ensure accurate and timely processing of customer transactions over the phone.
- Executed nightly cleaning operations by removing all trash and ensuring floors were swept and mopped.
Customer Service Sales Representative
The Reunion Committee
03.2003 - 10.2004
- Conducted targeted searches to identify and connect with former classmates for high school reunion events.
- Streamlined organization of attendee information by year and school, enhancing communication efforts.
- Drove improved event attendance through meticulous record-keeping and follow-up.
- Facilitated secure payment transactions via phone using point of sale technology to enhance customer service.
- Documented reunion experiences through photography while overseeing the sale of keepsakes and memorabilia.
Education
GED -
Hacienda La Puente Adult Education
06-1999
Skills
- Sales team leadership
- Professional networking
- Strategic negotiation skills
- Proficient typing speed of 90 WPM
- Adept at using Microsoft Office tools
- Proficient in point of sale systems
- Strong phone-based customer service
- Client relationship management
- Food delivery cash management
- Timely delivery
- Comprehensive route analysis
Volunteer work
- Active member of the PTA at Westwind Elementary for the last two years, helping out an events like the Scholastic Book Fair each year.
- Helped assist coach my daughters, sons, and nephews basketball teams over the last two years at George Lane Park.
Timeline
Delivery Driver
Vince's Pasta & Pizza
04.2015 - 01.2020
Sales Manager
E System Sales, Inc.
03.2005 - Current
Customer Service Sales Representative
The Reunion Committee
03.2003 - 10.2004
GED -
Hacienda La Puente Adult Education