Dynamic business owner with a proven track record in operations management and customer satisfaction at Bobcat Dumpsters. Expert in staff training and development, I successfully streamlined processes, enhancing efficiency and service quality. Skilled in business planning, I fostered strong client relationships, driving repeat business and referrals through exceptional service. Army National Guard 3 years 63 Bravo light vechical mechanic. Built and managed in ground pools
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner / Operator
Bobcat Dumpsters
09.2022 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Consulted with customers to assess needs and propose optimal solutions.
Developed business plan, processes and procedures to provide superior roll off dumpsters to customers.
Owner/General Labor Construction Worker
Excel Home Services LLC
09.2022 - 07.2024
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner /Owner/General Labor Construction Worker
Patrick Property Preservation
02.2017 - 09.2019
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Verified construction documentation to meet client requirements and vision.
Streamlined building processes for increased productivity, employing innovative construction techniques.
Loaded and unloaded building and construction materials to prepare for tasks.
Identified suitable vendors for construction and coordinated efforts during bidding phase.
Used correct aggregate sizes and classifications for construction jobs.
Visited construction sites daily to evaluate work quality.
General Manager/Building Maintenance Worker
1884 Resturant and Bar
01.2013 - 02.2017
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.À
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Carefully interviewed, selected, trained, and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Education
GED -
Altmar Parish Williamstown
Parish, NY
04-1993
Skills
Operations management
Business planning
Staff training and development
Inventory management
Certification
Georgia Blue Card Certified
Georgia Home Inspections Certified
Mold Certified
Georgia Blue Card Certified
Georgia Blue Card is for any digging in Georgia. Erosion Control certified