Patrick DeVincentis
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level software engineering position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Zendesk Admin/Jr Engineer
Multi Media LLC
2021.06 - Current
- Collaborated with other departments to facilitate successful project completion.
- Developed and implemented procedures to verify compliance with engineering standards.
- Proficient in Zendesk administration and app development, including custom solutions like bookmarking macros and integrating Google Translate for multilingual support.
- Skilled in Python programming with a focus on the Django framework, contributing to projects such as enhancing staff permissions and optimizing workflows.
- Proficient in problem-solving and troubleshooting to ensure smooth operation of systems and applications.
- Dedicated to delivering exceptional customer experiences through effective support solutions tailored to diverse needs.
Zendesk Admin
Turn 5
2019.10 - 2021.06
- Managed and configured Zendesk to optimize customer support operations.
- Created and maintained ticket workflows, automations, and SLA policies.
- Provided frontline support to end-users, resolving tickets efficiently and effectively.
- Developed custom solutions and integrations to enhance Zendesk functionality.
- Conducted training sessions for agents to ensure proficiency in Zendesk usage.
- Analyzed metrics and generated reports to track support performance and identify areas for improvement.
- Collaborated with cross-functional teams to integrate Zendesk with other systems and tools.
- Stayed updated on Zendesk features and best practices to continuously improve support processes.
Education
No Degree - Full Stack Web Development
Lambda (Bloomtech) Technical Bootcamp
Remote05.2021
High School Diploma -
Archbishop Ryan
Philadelphia, PA06.2013
Skills
- Zendesk administration best practices
- Custom solutions and integrations utilizing triggers and automations
- Proficient in integrating third-party applications and services into Zendesk, including building custom apps.
- Experienced in utilizing Zendesk APIs and app framework for seamless integrations, as well as developing custom apps to extend Zendesk functionality.
- Skilled in configuring and managing external tools and plugins within the Zendesk environment.
- Familiar with authentication methods and security protocols for secure third-party integrations.
- Capable of troubleshooting integration issues and ensuring smooth interoperability between Zendesk and external systems.
- Django Python development
- JavaScript Development
- Software engineering principles
Certification
- Certified Zendesk Admin, Multi Media LLC - 2022
- Full Stack Development certification from Lambda School - 2021
Timeline
Zendesk Admin/Jr Engineer
Multi Media LLC
2021.06 - Current
Zendesk Admin
Turn 5
2019.10 - 2021.06
No Degree - Full Stack Web Development
Lambda (Bloomtech) Technical Bootcamp
High School Diploma -
Archbishop Ryan
- Certified Zendesk Admin, Multi Media LLC - 2022
- Full Stack Development certification from Lambda School - 2021
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